Freshworks Inc. creates AI-boosted business software, built for IT, customer support, and sales and marketing teams, to improve work efficiency and deliver immediate and valuable business impact.
Freshworks solutions enable Lalamove to build detailed customer profiles on Freshworks’ Unified Customer Record (UCR), effectively analysing customers and engagement for better service delivery, increasing customer engagement by 58% and sales conversion by 24%.
“Using both Freshdesk and Freshsales has enabled us to support local businesses and convert that loyalty into future sales,” said Brian Shia, head of corporate solutions at Lalamove. “With Freshworks’ CRM and Customer Support products, we can get a holistic view of our customers, have better governance over sales productivity, pipeline and in turn move our business forward.”
“Companies like Lalamove who use multiple Freshworks products see tremendous value and quick return on investment. We’re proud to power the digital transformation of critical business processes like sales and customer support that make a big difference in the everyday life of employees and customers,” said Simon Ma, regional head of sales for Freshworks ASEAN.