Forrester introduces index to measure BX and CX interconnectedness
FutureCIO Editors
February 7, 2025
Forrester recommends that organisations use BX and CX indices to capture market share and increase revenue.
Forrester recommends that organisations use BX and CX indices to capture market share and increase revenue.
IDC underlines the pressing need for CX executives to pay attention to the potential of AI in CX.
IDC also revealed the most urgent business and technology trends that marketing leaders must consider to to stay competitive in
These services, with their distinct features, claim to offer enhanced connectivity, control, and convenience, paving the way for operational excellence
Netcore Cloud has expanded its partnership with Google Cloud to elevateits product discovery, AI-powered search, merchandising, and customer engagement marketing
44% of telco users across ASEAN who feel neutral to dissatisfied with their current service provider say they would switch
SK Telecom’s Telco LMM claims to process text and telecommunications-related images.
The survey of more than 6,000 shoppers across six Southeast Asian markets revealed that 63% of Southeast Asians believe AI
4% of IT partners in Asia Pacific believe the demand for AI-related technology investments will grow by more than 75%
RLC Residences, Robinsons Land’s residential division, has partnered with Salesforce to enhance customer experience.
While TX ensures a seamless experience across all touchpoints, CX hones in on delivering value to the people who matter
Zendesk announced a significant shift in its pricing model, introducing Outcome-Based Pricing for AI agents.