Doctor Anywhere has forged a partnership with Zendesk to scale and deliver better support for its users with Zendesk’s Suite, an offering that converges the service capabilities of Zendesk with messaging, analytics, community forums, and collaborations.
“Delivering a seamless and intuitive healthcare experience has always been at the core of Doctor Anywhere, serving as the foundation for building trust and loyalty among our users. Partnering with Zendesk puts our users’ needs in focus as we enhance the support they can expect from us. As we expand the business, we are also committed to continuously improving the quality of service we provide,” said Lim Wai Mun, founder & CEO of Doctor Anywhere.
Zendesk Suite
Powered by automated workflows and intelligent bots, Zendesk Suite lets customers engage with Doctor Anywhere on their preferred channels through seamless integration and real-time analytics, delivering smarter service at scale. It also aims to empower agent teams to collaborate easily and respond to customers faster.
“Zendesk is proud to be a partner of Doctor Anywhere. The way they’ve disrupted the medical services space and the way they’re breaking down the barriers to access to medical services is admirable. We are happy to be part of a tech ecosystem delivering such important services and to be a part of their growth story,” commented Jenny Choo, regional vice president Zendesk Asia Pacific.
