HubSpot’s new survey shows that many organisations in Singapore companies struggle with insufficient quality data and a disconnected tech stack
SkorLife has transformed its customer service operations and reduced costs by 50% by leveraging GenAI.
Juniper Networks announced its Blueprint for AI-Native Acceleration, which aims to accelerate each stage of adoption of the company’s AI-Native Networking Platform
Forrester’s Singapore Customer Experience Index annual study found that the average customer experience (CX) quality of the brands is merely “OK.”
The Hype Cycle for Emerging Technologies, 2024, by Gartner, Inc., unveils a promising future with 25 disruptive technology trends that
Globe and Red Hat, Inc. partner to modernise Globe’s IT infrastructure with Red Hat Open Innovation Labs to enhance customer
Yellow.ai has unveiled Analyze, an automation platform powered by an in-house LLM to improve bot interactions with in-depth conversational insights
Amazon Web Services, Inc. (AWS) expands its partnership with Workday, Inc. to build generative artificial intelligence (genAI) capabilities, innovate customer experiences,
Every year, Forrester’s CX analysts identify top trends in digital customer experience (CX) and design. We’ve just completed this exercise
Gupshup partners with Philippine-based Tonik Bank to develop a Generative AI (GenAI) chatbot for Tonik’s mobile app, aiming to revolutionise
Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no
House730 has adopted Microsoft Azure OpenAI Service’s GPT-3.5-Turbo-16K to address customer inquiries and capture every listing in Hong Kong in
