AFFINBANK builds deeper customer relationships, lowers operational costs, improves telesales capabilities and reduces average call abandonment rate using Genesys customer
The success of organisations will depend on how quickly and how well they harness technology to enable their workforce in
Most companies will employ what Forrester calls an “anywhere-plus-office hybrid” model in which more people will work outside the office
Forrester predicts that the next decade will require CIOs to both respond to digital acceleration and proactively manage uncertainty.
Forrester says digitally advanced firms will have a sustained advantage over their competitors, and predicts accelerated investments in technology to
90% of retail, consumer goods companies plan to modify their supply chain networks in response to fallout from COVID-19.
Forrester says firms that make big bets on new business models, new ways of working, and new talent will be
Pierluigi Cau, director of Solutions Engineering APAC at GitHub, offers his take on the security as part of the development
To improve customer service contact centre professionals should lead the charge toward governance models that tame behaviours leading to bad
Leonard Tan, Singapore country manager for OutSystems shares his view on low-code development platforms, the challenges, opportunities and approaches organisations
Those vendors that believe that their broad and deep banking functionality will ensure their DBPP a place on a shortlist
In this episode of Podchats for FutureCIO entitled “How edge influences your customer engagement strategy” we dissect how businesses are
