Combatting Asia’s financial fraud in 2022
Allan Tan
January 24, 2022
In early February 2021, a Korean company was approached by what appeared to be one of their trading partners requesting
In early February 2021, a Korean company was approached by what appeared to be one of their trading partners requesting
Banks and lenders in Asia-Pacific (APAC) are increasingly aware of the critical need to better protect their customers from falling
In 2016, Microsoft pulled the plug on Tay (short for Thinking About You) a chatbot designed to mimic the language
Chatbots are software that simulates conversation through voice or text or both. Since the first chatbot ELIZA, developed in the
After two years, it only took a global pandemic, turbulence, and uncertainty, for firms in Asia-Pacific to proactively address changing
Forrester’s CX Index benchmarks the CX quality of brands and is based on a survey of more than 5,000 Australian
COP26 is the 2021 United Nations climate change conference. It has four mandates: Secure global net-zero by mid-century and keep
Forrester says that in 2022, just 40% of Asia-Pacific (APAC) firms surveyed would consider pivoting to anywhere-work versus 70% globally.
According to Forrester’s 2021 Malaysia Customer Experience Index (CX Index), banks in Malaysia provide average customer experience with little differentiation
Commissioned by CINNOX, the Forrester Opportunity Snapshot report Infuse Digital Experiences with the Right Dose of Human Touch revealed that
According to Forrester’s 2021 Singapore Customer Experience Index (CX Index), the quality of customer experience improved significantly in the automotive/home
Instead of offering a competitive advantage, data has become a burden to businesses due to an array of barriers in