* Editor’s note: This article is co-produced by Sukhpreet Kaur Michael Araneta, AVP, IDC Financial Insights Asia/Pacific commented that “A
The IEEE defines a robot as an autonomous machine capable of sensing its environment, carrying out computations to make decisions,
A Forrester Consulting study found three in four manufacturers in Asia-Pacific prioritised innovation and automation for greater operational efficiency and
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
Years back, my manager said he supports “remote work” for those that ask for it provided they “report in their
Australians have moderate trust in the institution of government, with more people trusting state and local governments than the federal
In a Forrester study commissioned by CINNOX, only 16% of all surveyed customers recently experienced interactions that exceeded their expectations.
* Editor’s note: This article is co-produced by Sukhpreet Kaur According to Forrester, 44% of purchase influencers in Asia-Pacific consider
According to IDC’s Security and Trust Study 2022 69% of CEOs in Asia-Pacific (excluding Japan) are now engaged in cybersecurity
I never thought I’d hear a CEO talk about “technological determinism” on the main stage, but Tim Cook uttered those
The market for robotic process automation (RPA) is forecast to grow to US$22 billion in 2025 building on the growth
Applications are what connect customers to a business. Over time these applications grow in complexity as businesses updates to meet
