Forrester’s Singapore Customer Experience Index annual study found that the average customer experience (CX) quality of the brands is merely “OK.”
Tech innovator Rapid Innovation posits that combining quantum computing with artificial intelligence (AI) constitutes one of our most exciting technological
I’m excited about the publication of my latest research for security and risk pros that takes on a problem as old
Forrester’s 2025 Budget Planning Guides reveal that 91% of global tech decision-makers and 87% of global marketing decision-makers intend to spend
Corporate cloud strategies that yesterday centered on the unglamorous transition of legacy apps from out of the data center, along
A defective software update from cybersecurity firm CrowdStrike for its Microsoft Windows hosts left hospitals, banks, airlines, and other businesses
The cybersecurity industry continues to focus almost exclusively on technology at the expense of dealing with the heart of cyberdefenses:
Recently released posters promoting the feature film Civil War stirred controversy. But not the kind of controversy that its studio parent
Every year, Forrester’s CX analysts identify top trends in digital customer experience (CX) and design. We’ve just completed this exercise
Generative AI (genAI) for visual content, genAI for language, TuringBots, and IoT security are the top emerging technologies that will
The software industry in the Asia Pacific (APAC) region is experiencing significant growth at +10.3% in 2024, according to a new
Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no
