How AI will change CX jobs
Allan Tan
February 22, 2024
“It will change how companies deliver value to their customers, and it will supercharge productivity. In some industries, these transformations
“It will change how companies deliver value to their customers, and it will supercharge productivity. In some industries, these transformations
While the underrepresentation of women in cybersecurity is starting to improve – 20% in 2019 compared to 10% in 2013,
In 2023, the desire to benefit from tech-driven innovation got a boost in the arm, thanks to the perceived potential
As my colleague Brian Hopkins pointed out in his blog We Are Launching Research on AI Alignment And Trust, the challenge
Gartner’s VP analyst, Bart Willemsen says technology disruptions and socioeconomic uncertainties require a willingness to act boldly and strategically enhance
The volume of change that organisations must absorb keeps increasing. Organisations can’t afford to progress fatigued employees, and those with
It is vital for firms to align IT and business strategies to maximise value from their tech investments. Misaligned strategies dampen
Forrester’s Global Tech Market Forecast, 2023 To 2027, technology spending will grow 5.3% in 2024, which increased from 3.5% in 2023
Talent crunches, evolving threats, emerging technologies, and regulatory sprawl are the conventional problems that have plagued security leaders for decades,
Organisations that actively maximise the potentials of generative AI (genAI) will experience acceleration in business growth and outpace their competitors, according to
For years, there has been a recurring assertion of the need for the alignment of IT with business. The IDC
Our research in 2020 dissected the causes of toxicity in cybersecurity and outlined that, in a practical sense, a toxic culture