Forrester’s (Nasdaq: FORR) 2023 Malaysia Banking Customer Experience Index (CX Index™) reveals that banks in Malaysia have been steadily improving their CX quality
Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking
There is an overall decline in customer experience (CX) quality amongst multichannel banks according to Forrester’s 2023 Singapore Banking Customer Experience
I’m thrilled to announce our latest research into a problem as old as time (or, at least, my time —
Data fabric has been gaining traction in the enterprise. Data fabric is a modern architecture that automates the integration of
Frost & Sullivan forecasts that by 2030 global infrastructure investment needs will increase by 50% over the next decade driven
Sometimes referred to as “smart automation” or “intelligent automation,” Gartner defines robotic process automation or RPA as an umbrella term
History suggests that the ideals of customer experience can be traced to the development of market research as a method
Gartner defines Artificial Intelligence (AI) “as applying advanced analysis and logic-based techniques, including machine learning (ML), to interpret events, support
A Gartner survey revealed that 55% of organisations that have previously deployed AI always consider AI for every new use
We all know Ward Cunningham’s definition of tech debt in software terms. However, in the modern age, technical debt goes
It’s easy to understand why Asia Pacific leaders find it hard to believe that they can let go of (some
