PodChats for FutureCIO: Excelling in customer experience measurement
Allan Tan
September 1, 2023
History suggests that the ideals of customer experience can be traced to the development of market research as a method
History suggests that the ideals of customer experience can be traced to the development of market research as a method
Gartner defines Artificial Intelligence (AI) “as applying advanced analysis and logic-based techniques, including machine learning (ML), to interpret events, support
A Gartner survey revealed that 55% of organisations that have previously deployed AI always consider AI for every new use
We all know Ward Cunningham’s definition of tech debt in software terms. However, in the modern age, technical debt goes
It’s easy to understand why Asia Pacific leaders find it hard to believe that they can let go of (some
According to the Forbes Advisor survey, the most popular applications of artificial intelligence (AI) in business include customer service (56%),
The Alibaba Cloud-commissioned survey by NielsenIQ, The Next-Generation Cloud Strategy in Asia, reveals continued interest in the use of cloud
I just spent an amazing few days at FinOps X in San Diego, the second annual event hosted by the
Generative AI will begin to deliver a significant return on investment for most enterprises in the next two to four
A new Green Market Revolution Forecast, 2023 To 2050 (Global) report from Forrester finds that the transition to a green
In the Investis Digital (iDX) commissioned study, “Waste Less. Grow More”, Forrester Consulting noted that fewer than only 17% of
In the report, The State Of Global Consumer Trust, 2023, Forrester finds that even during a volatile year, consumer trust