Tag: Google Cloud Contact Centre AI

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Delighting customers in real time on their preferred channel

by FutureCIO Editors

August 5, 2022

Conversational-style business messaging integrate maps and search functions A recent Forrester report commissioned by Google found that 54 percent of ...

Thailand’s TOT tightens customer engagement operations

by FutureCIO Editors

September 29, 2020

TOT ups customer engagement by embedding machine learning and conversational AI capabilities into its existing processes, savings allowed it to ...

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FutureCIO is about enabling the CIO, his team, the leadership and the enterprise through shared expertise, know-how and experience - through a community of shared interests and goals. It is also about discovering unknown best practices that will help realize new business models.

Tag: Google Cloud Contact Centre AI

Delighting customers in real time on their preferred channel

Thailand’s TOT tightens customer engagement operations

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