Workers express low trust levels in their bosses' ability to implement AI effectively
New research from Qualtrics reveals that workers in Singapore and globally are expressing low trust in their bosses' ability to ...
Tag: Qualtrics
Jollibee executives global customer experience program
In a strategic move to elevate customer experiences and drive growth across its brands, Jollibee Group signed a multi-year agreement ...
Half of Hong Kong workers are open to using AI
Half of Hong Kong employees (51%) are open to using AI in the workplace for writing, personal assistance, and internal support according ...
HK workers don’t see eye-to-eye with bosses
There is a concerning disconnect in how senior and executive leaders in Hong Kong rate their own employee experience compared ...
HK firms risk 6.5% of their revenue due to poor CX
After receiving a poor customer experience, 43% say they reduce their spending with that brand or stop spending with them ...
Improving your customer service strategy in 2022
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates, ...
How IHiS optimised customer experience for HealthHub
With a rapidly growing user base and a surge in the use of its services in recent years, HealthHub needed ...
APAC consumer loyalty traced to customer experience
New Qualtrics study reveals that consumers are willing to move to digital-only providers for a better product and customer experience
Solutions address the need to attract and retain loyal customers
Qualtrics claims new solutions help companies design web and in-app experiences that combine consumer feedback and digital analytics to acquire ...
Virtual gatherings to stay on after COVID-19
A study revealed that 84% of Singaporeans believe everything will have a virtual component in the future; social gatherings and ...
