Video conferencing will play a huge role in the future of business and the hybrid workspace. 60% of respondents used video conferencing for business purposes.
Commissioned by Zoom, the Qualtrics study, How Consumers Intend to Leverage VC Beyond the Pandemic, revealed that 71% of respondents plan to use a mixture of virtual and physical meetings to do business in the future.
Business travel, on the other hand, will see reduced demand – two in three respondents (62%) expected to travel less for work post-pandemic.
When asked about what they’d like to see in hybrid workspaces of the future, respondents mentioned open plan offices, hotdesking, split teams, and staggered timings as potential options. There was also a desire to have the workspace augmented with smart gadgets and technology like video conferencing solutions.
Abe Smith, head of International, Zoom. “Flexibility is a game-changer when it comes to talent attraction, retention and employee satisfaction. We advocate better work-life balance and mental well-being – two key factors for employee satisfaction.”
Top concerns with the hybrid workspace included a lack of personal or interpersonal connections, difficulty accessing team members or other departments; and lack of access to materials and resources. Only 20% respondents cited ongoing health issues as a concern with the hybrid workspace and less than a fifth (19%) cited financial reasons.
A place in Singapore for hybrid learning and transacting
Education was arguably one of the sectors most affected by the pandemic. Spurred by concerns around wellbeing, of respondents who used video conferencing for education, more than half (58%) shared that they would continue using a mix of in person and video conferencing for education. The convenience of not leaving home was one of the top benefits, while technical issues emerged as the primary concern.
Driven by personal safety, of respondents who used video conferencing to access financial services, more than half (53%) plan to continue using a mixture of in person and video conferencing moving forward. However, technical issues again emerged as the top concern, and respondents cited a lack of personal connection as a reason for not warming up to financial services delivered over video conferencing.
Yet, two in five respondents (40%) cited having access to new financial services as a reason for adopting video conferencing – strengthening the long-held notion that video conferencing platforms could enable financial inclusion for unbanked and underbanked communities.