Manulife has launched its proprietary enterprise AI platform, designed to provide a robust environment that enables teams across the organisation to build, deploy, and manage AI solutions consistently.
“We have already demonstrated that AI can deliver meaningful impact across Manulife, from improving experiences for customers, agents, and colleagues to driving measurable business value,” said Phil Witherington, president and CEO, Manulife.
He added: “The platform positions us to move beyond individual solutions to a shared enterprise capability that encourages and enables teams around the world to innovate, collaborate, and scale AI responsibly. This is a critical next step toward our strategic priority to become a truly AI-powered organisation.”
Enterprise AI platform
The new platform provides a common foundation for development and governance. It will allow Manulife to scale AI across markets while supporting the unique needs of different businesses and jurisdictions.
“AI is moving from isolated use cases to capabilities that will reshape how financial services are delivered,” said Jodie Wallis, Global Chief Artificial Intelligence officer, Manulife.
He added: “Our AI Platform gives us the foundation to take proven ideas, scale them across our franchise, and create better experiences for customers, advisors and colleagues. The opportunity is not just to work faster; it is to remove friction, solve problems in new ways, and unlock value at a scale that was not previously possible.”
Responsible AI principles
Manulife states that all solutions developed on the platform adhere to its Responsible AI Principles to ensure safe, ethical, and transparent AI deployment.
Shamus Weiland, Manulife’s chief technology & operations officer, said: “Our AI platform creates a strong, centralised foundation that empowers our developers and data scientists to build once and scale globally, while maintaining the highest standards of security, governance, and responsible AI.”
