Tag: Zendesk

Zendesk announced a significant shift in its pricing model, introducing Outcome-Based Pricing for AI agents.

Doctor Anywhere has forged a partnership with Zendesk to scale and deliver better support for its users with Zendesk’s Suite, ...

Around 83% of CX leaders in India are already experimenting with or implementing Artificial Intelligence (AI) into their customer journey and topping the list ...

Zendesk, Inc. announced its customer experience (CX) generative AI advancements improving enterprises’ customer satisfaction, reducing costs, and increasing customer loyalty. New GenAI offerings Zendesk ...

The Zendesk CX Accelerator report revealed that Singaporean businesses are struggling to deliver on their exceptional customer experience (CX) aspirations. ...

“There is a growing desire to create computer systems that can communicate effectively to collaborate with humans on complex, open-ended ...

The annual Zendesk Customer Experience (CX) Trends Report highlighted the potential for businesses to drive business success with a focus ...

To listen and respond to customer needs, businesses must invest in the tools, processes and resources that empower agility and ...

5G is almost here. I say ‘almost’ because we have yet to see broad deployment by major mobile operators across ...

Most everyone will agree the strategy and execution rests largely on the CMO. But for winning sales leaders, CX is ...

The Zendesk Customer Experience Trends Report 2020 says ease and excellence of customer experience has a direct impact on customer ...

New developer-first platform allows businesses to incorporate social and direct messaging into all customer workflows.