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Using AI to create connected commerce in APAC

Allan Tan by Allan Tan
February 3, 2020
In 2019, ecommerce continues to spike as consumers experience the convenience of shopping online, accept the relative safety of mobile payments, and not having to carry groceries back home. The free delivery is an added perk. Fiona Swerdlow, vice-president and research director, Forrester How will the retail sector fair in 2020. Forrester vice president and research director, Fiona Swerdlow, cautions that deep-seated political, economic, and social forces will test the mettle of retailers and banks in 2020. Forrester predicts that in 2020, retailers will compete on (elusive) data mastery, corporate values stances, tech savvy, and digital supply chain. Retailers agree [...]

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Related:  Forrester: Build CX that engage at an emotional level
Tags: AICrescodatae-commerceecommerceForrester Research
Allan Tan

Allan Tan

Allan is Group Editor-in-Chief for CXOCIETY writing for FutureIoT, FutureCIO and FutureCFO. He supports content marketing engagements for CXOCIETY clients, as well as moderates senior-level discussions and speaks at events. Previous Roles He served as Group Editor-in-Chief for Questex Asia concurrent to the Regional Content and Strategy Director role. He was the Director of Technology Practice at Hill+Knowlton in Hong Kong and Director of Client Services at EBA Communications. He also served as Marketing Director for Asia at Hitachi Data Systems and served as Country Sales Manager for HDS’ Philippines. Other sales roles include Encore Computer and First International Computer. He was a Senior Industry Analyst at Dataquest (Gartner Group) covering IT Professional Services for Asia-Pacific. He moved to Hong Kong as a Network Specialist and later MIS Manager at Imagineering/Tech Pacific. He holds a Bachelor of Science in Electronics and Communications Engineering degree and is a certified PICK programmer.

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