There is an overall decline in customer experience (CX) quality amongst multichannel banks according to Forrester’s 2023 Singapore Banking Customer Experience
At the 2023 Gartner IT Symposium/Xpo, Brian Prentice, VP analyst at Gartner observed that for the last 30 years, multinationals
Customer service takes center stage as customers’ expectation continue to rise along with technology advances, according to the newly-released State
Frost & Sullivan forecasts that by 2030 global infrastructure investment needs will increase by 50% over the next decade driven
Compliance leaders are facing pressure to make the most of existing resources despite economic challenges and increased workload volume and
IDC pinned the software market in Asia/Pacific excluding Japan and China (APeJC) at US$53.5 billion in 2022, a 12.1% year-over-year
The digitalisation of operations and the increasing use of streaming and internet usage drive demand for data and boost the
More than 200,000 robotics enthusiasts have joined the Universal Robots (UR) Academy by Universal Robots—the world’s leading collaborative robot (cobot) company,
IDC predicts that by 2025, 90% of global organisations will be staring down the barrel of a crippling IT skills
An estimated 40% of Singapore and Thailand workforce needs to reskill as a result of implementing AI and automation over
A Gartner survey revealed that 55% of organisations that have previously deployed AI always consider AI for every new use
Discussions around generative AI are shifting as technologists and business leaders learn more about the potential of the technology. In
