Gartner predicts that by 2026 customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%.
Mordor Intelligence forecasts Indonesia’s oil and gas market to see a CAGR of more than 5% during the forecast period,
A Gartner online survey of 888 customer service reps (CSRs) and support specialists from August 2022 revealed access to legacy
IDC predicts that by 2024, 50% of the A1000 will adopt CDPs (Customer Data Platforms) as the enterprise customer data
Gartner says most companies will remain locked into an outdated model that will prevent them from achieving end-to-end (E2E) resiliency
“Rewarding and challenging” is how the Society for Human Resources Management (SHRM) describes a career in human resources. According to
A Gartner survey says supply chain organisations that enable customers to get their own jobs done are twice as likely
Analysys Mason predicts that small and medium-sized businesses will increase their spending on technology in 2023 and will be confident
Hybrid work, once thought to be a temporary means of enabling enterprises to continue business operations through the COVID-19 pandemic,
2022 was a colourful year for Asia-Pacific (APAC) with the continuing pandemic, the Ukraine-Russia war, and the strain on the
Post COVID, to remain competitive and to win over customers, retail banks must adopt an omnichannel banking strategy focusing on
According to Acumen Research & Consulting (ARC), the Global Disaster Preparedness Systems Market size was worth US$154.8 Billion in 2021
