Frost & Sullivan’s recent analysis, Global Pharmaceuticals Outlook, finds that the accelerated drug development timelines are driving digitalisation and innovation
Commissioned by Infobip, the Forrester Consulting study ‘Redefining Human and Automated Engagement – How APAC Consumers Have Impacted the CX
We’re at the mid-point of another tumultuous year, with deepening anxiety about a range of issues: the war in Ukraine,
Gartner warns that the rate of compliance reporting has dropped by 30% from before the pandemic. Employees are both less
Businesses today are collecting troves of data but having massive stores of data doesn’t mean anything if an organisation is
A Salesforce survey (of US consumers) noted that 82% of consumers expect to continue contacting customer service at pandemic-level rates,
Seventy-one per cent of B2C customers and 86% of B2B customers expect companies to be well-informed about their personal information
The COVID-19 pandemic has forced organisations to shift to hybrid work models and adopted new mobile communications strategies due to
Gartner is forecasting global IT spending by governments to reach US$565.7 billion in 2022, up 5% from 2021. “The last
IDC defines environmental, social, and governance (ESG) business services as traditional professional services that are centred around achieving goals related
Years back, my manager said he supports “remote work” for those that ask for it provided they “report in their
Messaging app Telegram will launch a paid subscription plan for its users this month, founder Pavel Durov said on Friday.
