To cope with restrictions due to the Covid-19 pandemic, companies accelerated the digitalization of their customer experience journey. With an
Gartner’s latest Emerging Risks Monitor Report says the threat of “new ransomware models” was the top concern facing executives in
The volume of data organizations collect is rarely matched by their ability to manage it. This data boom, combined with
IDC is forecasting the worldwide IT and business services revenue to grow by 3.4% (in constant currency) in 2021. In
Enterprises must embrace business composability to thrive through disruption in 2022 and beyond, according to Gartner. Business composability is the
Into the final quarter of 2021 and we continue to read of cyberattacks against nations, enterprises and individuals. The State
Since 2020, organizations across Asia/Pacific had to recalibrate their business models as every aspect of the operation was disrupted by
Proliferating data privacy regulations will increase compliance costs for companies, as well as litigation and fines when breaches occur. According
Is WFH going to change the way I secure my IT? The McKinsey report, The future of work after COVID-19,
According to Forrester’s 2021 Malaysia Customer Experience Index (CX Index), banks in Malaysia provide average customer experience with little differentiation
Despite Covid-19 restrictions easing somewhat in parts of Southeast Asia, the pace of growth for social commerce shows few signs
Digitalisation is a speeding train with no signs of slowing down. However, like the rest of the world, Singapore is
