Empathy-at-scale: the key to customer retention in new normal
FutureCIO Editors
November 11, 2020
IDC says Asia/Pacific enterprises must deliver empathy at scale to acquire and retain customers in the New Normal
IDC says Asia/Pacific enterprises must deliver empathy at scale to acquire and retain customers in the New Normal
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To help build the business case for customer experience, look at metrics such as cost of service or compensation costs.