Value and ROI gained from observability, study finds
FutureCIO Editors
September 21, 2023
New Relic’s 2023 Observability Forecast report reveals the rise of observability in the ASEAN region as it leads to revenue
New Relic’s 2023 Observability Forecast report reveals the rise of observability in the ASEAN region as it leads to revenue
Gartner research shows three ingredients to making good decisions in the supply chain: strong, defined process; analytics-driven models; and clarity
There is an overall decline in customer experience (CX) quality amongst multichannel banks according to Forrester’s 2023 Singapore Banking Customer Experience
AB Tasty launches EmotionsAI, a new technology that revolutionizes brands’ abilities to personalize the customer experience through their emotional needs. Alix de Sagazan,
Generative AI hype will serve as a larger tipping point to determine how best to use AI in recruitment. Amplified
Distributors play a critical role in the supply chain, acting as intermediaries between manufacturers and end-customers. They ensure that products
With any data, we need to ensure measures are in place to secure the data at each stage of its
At the 2023 Gartner IT Symposium/Xpo, Brian Prentice, VP analyst at Gartner observed that for the last 30 years, multinationals
I’m thrilled to announce our latest research into a problem as old as time (or, at least, my time —
Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028. “The common
Customer service takes center stage as customers’ expectation continue to rise along with technology advances, according to the newly-released State
Frost & Sullivan forecasts that by 2030 global infrastructure investment needs will increase by 50% over the next decade driven