Customer service and support priorities in 2023
FutureCIO Editors
January 16, 2023
In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and
In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and
In the long term, SKT and Singtel aim to expand their metaverse offerings to countries where Singtel has a presence
The 2023 Gartner CIO and Technology Executive Survey revealed that improving the customer experience and operational excellence, not growth, are
Every medium has a purpose. TV advertising, for example, targets consumers who because they can watch television suggests there are
Bain says senior executives within the financial industry estimate that web3 capabilities could cut operational costs needed to deliver banking
Gartner says customer demand and buying behaviours continue to fluctuate unpredictably amid pandemic waves, supply chain disruption, inflationary price increases
“Against a backdrop of unrelenting social and economic pressures, marketing leaders look toward a future where smarter marketing leads to
According to the 2022 Gartner Overcoming the Barriers to Digital Execution Survey, 48% of respondents’ primary objective for making digital
To bring Xiaoning to life, Bank of Ningbo partnered with AI giant SenseTime which has been deploying in recent years
Damien Green, president and CEO of Manulife Asia, wants the insurer to become the digital customer leader in its industry
After receiving a poor customer experience, 43% say they reduce their spending with that brand or stop spending with them
“As CMOs enter 2023, the current environment demands a relentless focus on customer value, purposeful evolution of the marketing function,