APAC firms seek tech-led transformation to meet changing customer needs
Gigi Onag
October 11, 2022
Companies looking to reskill existing employees as skills gap hinders progress in technology-enabled transformation.
Companies looking to reskill existing employees as skills gap hinders progress in technology-enabled transformation.
Accenture notes that the pandemic has put pressure on organisations and industries to reduce overall costs to outweigh missing revenues.
WIN member customers will not have to carry cash or a credit card when using new modern cashless payment methods
Customer experience has emerged as a key battleground and businesses that can win the customer experience war will be more
“The metaverse is attracting large investments from technology giants such as Google, Meta, Microsoft and Nvidia to make the virtual
“CMOs often believe that achieving marketing data integration goals will lead to greater influence and increased value of marketing analytics,”
Swire Hotels has teamed up with Adyen to enable more payment options, payment tokenisation and unified commerce – offering flexibility
The Zendesk CX Accelerator report revealed that Singaporean businesses are struggling to deliver on their exceptional customer experience (CX) aspirations.
COVID-19 may not be over, but life is beginning to return to some normalcy for retailers. McKinsey says the medium-term
By syncing Infobip’s WhatsApp and SMS channels with HubSpot, businesses can send automated messages and updates to deliver faster and
While the current pandemic has been a catalyst for the unprecedented, rapid uptake of digital payments, it indicates that the
Gartner lists three key priorities for chief sales officers (CSOs) in response to high inflation and recession risk. They include