Forrester warns that outdated short-term growth strategies that focus on extracting value from customers no longer work. Dramatic changes in
Driven largely by the digitisation of virtually every aspect of our lives, customer expectations have shifted dramatically over the past
KDDI chose Oracle in February 2021 with Oracle Consulting Japan as the implementation partner for this purpose.
Gartner predicts that by 2026 customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%.
A Gartner online survey of 888 customer service reps (CSRs) and support specialists from August 2022 revealed access to legacy
IDC predicts that by 2024, 50% of the A1000 will adopt CDPs (Customer Data Platforms) as the enterprise customer data
Zurich Insurance Group will develop and bring new products to market quicker, saving approximately US$30 million a year.
Post COVID, to remain competitive and to win over customers, retail banks must adopt an omnichannel banking strategy focusing on
The company’s entry into the Taiwanese market follows recent announcements including Teads Ad Manager becoming the first cookieless platform on
Besides the disconnect between customers’ expectation and companies’ privacy strategy, the survey also finds that organisations privacy priorities differ from
Following the pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest
In a Gartner online survey of 283 customer service and support leaders from August-October 2022, 84% of customer service and
