IDC’s FERS 2023 Survey Wave 2 APJ results show 70% of Asia/Pacific C-suite executives are either exploring generative AI use
A Gartner survey of 497 B2B and B2C customers from December 2022 through February 2023 reveals that only 8% of
According to Forrester, a customer experience (CX) leader, is in-charged of aligning the organisation around customer value. From the C-suite
New hyper-efficient data sharing between Salesforce Data Cloud and Google BigQuery will provide bi-directional secure data access without the need
Consumers are spending more time and money in the digital space. The e-Conomy Southeast Asia (SEA) 2022 report by Google,
IDC research vice president, Dave McCarthy says the cloud is no longer considered a location but rather an operating model
The COVID-19 crisis continues to have a significant impact on individuals, society, businesses and the wider economy across the globe.
Forrester’s, Financial Services Customer Trust Index, reveals that earning the trust of customers is crucial to driving revenue, especially in
SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools. The platform offers solutions to
Gartner says the technologies with the most current value to service and support organisations are those that support assisted service.
Among Gartner poll of more than 2,500 executive leaders, 45% reported that the publicity of ChatGPT has prompted them to
Customers can now access Five9 Intelligent CX Platform embedded with BT’s global voice and data services.
