Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking
A McKinsey global survey of executives noted that companies have accelerated the digitisation of their customer and supply-chain interactions and
There is an overall decline in customer experience (CX) quality amongst multichannel banks according to Forrester’s 2023 Singapore Banking Customer Experience
AB Tasty launches EmotionsAI, a new technology that revolutionizes brands’ abilities to personalize the customer experience through their emotional needs. Alix de Sagazan,
Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028. “The common
Customer service takes center stage as customers’ expectation continue to rise along with technology advances, according to the newly-released State
Gartner defines subject rights requests (SRRs) as a set of legal rights that enable individuals to make demands and, in
History suggests that the ideals of customer experience can be traced to the development of market research as a method
Freshworks has partnered with Asia’s visionary distributor, Truvisor as they offer Freshsales Suite Pro all-in-one Customer Relationship Management solution (CRM)to businesses in
One of the common features among leading organisations is the use of digital business platforms (DBPs) to scale and accelerate
The new AI model generates AI avatars and customise promotional content on digital signage based on customers’ in-store behaviour data.
A global Alibaba study revealed that 73% of (surveyed) consumers want to live more sustainable lifestyles, particularly among those living
