Salesforce and Workday forged a partnership to deliver an AI-powered assistant that claims to automate tasks, provide personalised support, and surface
ServiceNow and Boomi announced a partnership to elevate customer experiences through AI-powered self-service. “This collaboration not only empowers Boomi and ServiceNow
Amazon Web Services, Inc. (AWS) expands its partnership with Workday, Inc. to build generative artificial intelligence (genAI) capabilities, innovate customer experiences,
Lion Parcel, an Indonesian logistics service provider, has forged a partnership with Salesforce to optimise customer service through generative AI
Every year, Forrester’s CX analysts identify top trends in digital customer experience (CX) and design. We’ve just completed this exercise
Generative AI has topped the list of customer inquiries and conversations that I have been having this year — no
House730 has adopted Microsoft Azure OpenAI Service’s GPT-3.5-Turbo-16K to address customer inquiries and capture every listing in Hong Kong in
Salesforce‘s State of Service report reveals that a significant percentage (80%) of service professionals anticipate customer service contributing more revenue this
Around 81% of companies in Singapore observed evolving more in the past four years than the previous two decades –
It’s an iconic scene — the Ring of Power flying through the air in slow motion as Frodo tumbles to
IHH Healthcare (IHH) selected the Oracle Exadata Database Service running on the Oracle Exadata platform to improve patient services and meet the unique local market
In Asia, one cannot overstate the importance of inclusion in enhancing customer experience with its diverse population, comprising various ethnicities,
