Leveraging TX and CX for growth
Melinda Baylon
October 14, 2024
While TX ensures a seamless experience across all touchpoints, CX hones in on delivering value to the people who matter
While TX ensures a seamless experience across all touchpoints, CX hones in on delivering value to the people who matter
Zendesk announced a significant shift in its pricing model, introducing Outcome-Based Pricing for AI agents.
HubSpot’s new survey shows that many organisations in Singapore companies struggle with insufficient quality data and a disconnected tech stack
SkorLife has transformed its customer service operations and reduced costs by 50% by leveraging GenAI.
Juniper Networks announced its Blueprint for AI-Native Acceleration, which aims to accelerate each stage of adoption of the company’s AI-Native Networking Platform
Forrester’s Singapore Customer Experience Index annual study found that the average customer experience (CX) quality of the brands is merely “OK.”
The Hype Cycle for Emerging Technologies, 2024, by Gartner, Inc., unveils a promising future with 25 disruptive technology trends that
Globe and Red Hat, Inc. partner to modernise Globe’s IT infrastructure with Red Hat Open Innovation Labs to enhance customer
Alibaba Cloud announced that Shiseido‘s Drunk Elephant‘s new DRUNKGPT technology had deployed its proprietary large language model, Qwen, to develop
HID announced its partnership with Baiduri Bank to implement HID Approve, powered by the HID Authentication Platform, across its consumer
Yellow.ai has unveiled Analyze, an automation platform powered by an in-house LLM to improve bot interactions with in-depth conversational insights
The Bank Pembangunan Malaysia Berhad (BPMB) has successfully deployed Workday Human Capital Management (HCM) to accelerate its digital transformation journey. “The changes