Organizations in Asia/Pacific – private sector, government, and educational institutions – have reached a digital transformation tipping point and are
By 2026, B2B sales organizations that unify commercial strategies and leverage multithreaded commercial strategies will realize revenue growth that outperforms
By 2025, 75% of B2B sales organizations will augment traditional sales playbooks with artificial intelligence (AI) guided selling solutions. Despite
The insights in this Boomi report, The State of Modernization, Transformation, and Innovation in the Digital Age, are based on
Although higher than pre-pandemic levels, the levelling of online activity since Wave 2 of Experian’s Global Insights Report (mid-September 2020)
The opt-out rate for mobile app tracking will decline from 85% in 2021 to 60% by 2023 as consumers gain
Technology will be the cornerstone of brands that try to re-establish relationships with customers and consumers in a new version
By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because
There is a global trend towards a reduction in physical bank branches as banks look for ways to lower operating
“As retailers adapt to changing consumer behaviours and strive for transformational growth, it is critical for them to consider how
After two years, it only took a global pandemic, turbulence, and uncertainty, for firms in Asia-Pacific to proactively address changing
Sixty-four per cent of customer service and support (CS&S) leaders report “grow the business” is their most critical priority in
