Organizations are more frequently embedding trust metrics into their request for proposals (RFPs) to ensure that potential vendors can also
ABI Research predicts that spending in Artificial Intelligence (AI) and machine learning (ML) in the media and entertainment (M&E) to
According to Forrester’s 2021 Singapore Customer Experience Index (CX Index), the quality of customer experience improved significantly in the automotive/home
The Boston Consulting Group says evolving customer expectations, enhanced digital penetration and the pandemic are conspiring to accelerate ASEAN consumers
Most air travellers have grown accustomed to a custom inflight entertainment system that aims to glue the traveller to his
Gartner says CSCOs need a “PRISM” framework to shift the supply chain culture towards customer-centricity
With a rapidly growing user base and a surge in the use of its services in recent years, HealthHub needed
Chief Marketing Officers (CMOs) are transitioning from a focus on customer retention last year to now looking to new customer
Banks know full well that customers want a seamless banking experience. More importantly, they don’t want to be kept waiting
Frost & Sullivan’s recent analysis reveals that the mobile services market in Asia-Pacific (APAC) is witnessing increased mobile applications consumption.
From a CIO’s perspective, process automation including RPA has enabled the organisation to remain competitive by helping reduce cost, improve
Gartner research signals a shift from rep-enablement technologies to increasing focus and investments in understanding customers through analytics
