Gartner research signals a shift from rep-enablement technologies to increasing focus and investments in understanding customers through analytics
For CIOs/CTOs/customer experience leads at banks in Asia-Pacific, the stakes have never been higher – one step wrong in the
OpenText survey highlights the critical role digital experience plays for customers post-pandemic, with almost three quarters (72%) saying the pandemic
Omdia says 69% of global enterprises expect their levels of business to recover to at least pre-Covid19 levels in 2021.
Gartner has identified 8 risk points chief sales officers should manage when planning sales strategy in a post-pandemic world
With the COVID-19 pandemic, there was a big shift in customer behaviour in terms of the fear of missing out,
Gartner says CMO spend survey reveals budgets have fallen to their lowest level in recent history, dropping over 4% in
A platform that is powered by AI creates an intent-enabled action by the system and use that information to support
New Qualtrics study reveals that consumers are willing to move to digital-only providers for a better product and customer experience
To listen and respond to customer needs, businesses must invest in the tools, processes and resources that empower agility and
Asia/Pacific Organizations ramping up CX investments but vendors must combat privacy and data security challenges, IDC Reports
Rackspace Technology survey finds continued resistance to digital transformation among Hong Kong businesses
