Financial institutions must create a data strategy that is supportive of this customer-centric paradigm they wish to become.
Mobile telecom networks and service provider businesses have proved resilient in 2020 despite the increased reliance placed upon them. Can
What makes Zalora and its partners successful is not just the availability of customer insight but having access to real-time
The global chatbot market is expected to grow by US$1.11 billion accelerating at a CAGR of almost 29% between 2020-2024.
Hongkongers are broadly familiar with online insurance and that virtual insurance offered a more competitive product choice at a competitive
How do you achieve financial inclusion in rural Asia? RCBC’s Lito Villanueva shares the innovative strategies that the bank took
Service organizations can gain insights from customer motivations, impressions and experiences using a VoC strategy focused on cx
Gartner’s marketing predictions explore how post-pandemic renewal strategies put marketing on the hook for redefining and re-establishing customer relationships in
If 2020 has taught us anything, it’s that change is inevitable and that customer insights leaders must constantly look to
Salesforce’s play to acquire Slack has one clear target – Microsoft. Is it enough to stave off the competition? Forrester
AFFINBANK builds deeper customer relationships, lowers operational costs, improves telesales capabilities and reduces average call abandonment rate using Genesys customer
Digital customer experiences continue to play a huge role in engaging with and retaining customers. Delivering prompt customer service across
