Kaspersky privacy experts see behavioural analytics, data hoarding and government crackdowns on encryption as influencing privacy development in 2021
IDC says financial institutions are implementing ecosystem and context strategies and neglecting influence strategies because of their short-term business focus.
Digital documents are now the currency of business productivity – how businesses, governments and consumers communicate, collaborate and transact, thereby
New research reveals dichotomy between CMOs’ low risk go-to-market approach and desire to rescale strategies from 2020
Comprising of on-premise and cloud applications, the Asia-Pacific contact centre applications market is expected to see strong growth due to
As the COVID-19 crisis drives home the importance of automation, enterprises look to scale RPA initiatives and large tech players
Juniper Research found that the increased use of contactless mobile payments during the pandemic, prompted by concerns around cash, has
Customer experience remains the ultimate battle ground where if you don’t innovate, you will be disrupted. But how to make
A global Visa study suggests contactless payments will continue after the pandemic is gone, and SMEs investing in payment technology
Are the days of mobile apps numbered? Gartner predicts that by 2025, 80% of customer service organizations will have abandoned
Gartner research outlines four growth pillars csos must prioritize to optimize a customer-centric buying experience
Sophisticated marketers know that the true value lies in being able to predict what is likely to happen and then
