
Severe consequences for failing at digital customer engagement
98% of APAC enterprises report failing to digitize customer engagement would have negatively impacted their business

98% of APAC enterprises report failing to digitize customer engagement would have negatively impacted their business

Anny Huang, head of Digital Business at NTUC Income, shares her experience helping push the digital envelope in Singapore’s burgeoning

Gartner survey reveals 70% of customer service and support employees want to continue working from home after the pandemic ends

Corporates are increasingly relying upon their bankers to help them with their working capital contingencies while supporting them in seizing

Frost says user interface technologies have moved beyond the concept of simply representing machines to their users to enabling sophisticated

Gartner marketing research shows 50% of brands will have failed to unify customer engagement channels by 2022

Gartner says CS&S priorities for 2021 will include greater use of self-service and enhancing digital channels

Pandemic lockdowns boost consumer robotics market to US$10 billion in 2020 revenues, consumers shifting focus and spending from outside to

FPT Telecom in Vietnam has deployed solutions from Ciena to build a more resilient network and manage rising residential broadband

Talent gap emerges as primary obstacle to AI adoption; making AI accessible to all is imperative to digital transformation efforts.

COVID-19 is helping accelerate digital banking adoption and forcing banks to update their digital strategy. Bain says customer defection is

Customer loyalty drivers shift as consumers trade cost and quality for safety and personalization; immersive tech adoption accelerated by COVID-19