In a Forrester study commissioned by CINNOX, only 16% of all surveyed customers recently experienced interactions that exceeded their expectations.
Gartner distinguished research vice president Erick Brethenoux says tighter regulations and unprecedented levels of uncertainty are increasing the complexity of
One of the directives of digital transformation is imperative to create a data-driven culture. However, as revealed in The Talend
CIOs have traditionally overseen the design, development, and management of IT systems for the internal use of the CIO’s company.
As digital transformation takes root across the consumer ecosystem, businesses must expand and deepen their relationships with consumers to better
According to Snowflake, the data economy enables businesses to tackle the most complex business problems and elevate the services they
The value of the renewable energy market is set to grow from $880 billion to nearly $2 trillion by 2030.
The Q1 2022 Alation State of Data Culture Report reveals that only 18% of data leaders expect to receive the
Environmental, social, and corporate governance is an approach to evaluating the extent to which a corporation works on behalf of
Recently I was calling my airline to inquire about expiring award miles. I approached them via three channels: through their
The Gartner Research Board has identified a new model for digital leadership that binds together data, analytics, digital technology, and
MuleSoft’s 2022 Connectivity Benchmark Report revealed that more than 70% of customer interactions in APAC are now digital. However, only
