Category: Business Applications & Databases

Grab unveils AI-powered experiences to upgrade its superapp experience across Southeast Asia

Grab has launched 13 AI-powered experiences designed to enhance convenience and efficiency for millions across Southeast Asia.

Organisations still trying to figure out how to make AI work

Enterprises are eager to reap the benefits that artificial intelligence (AI) promises to deliver, but many remain in the early stage of adoption and are mulling over how to get things moving. Organisations still are trying to figure things out, such as where to start and what to do, said Rondy Ng, Oracle’s executive vice […]

Tough to find consistency as AI tools expand

Some organisations may find it challenging to manage their environment as the number of artificial intelligence (AI) tools increase.   It can be a struggle to ensure everything is running as it should, especially for organisations that deploy different multiple applications and systems. “The thing that worries me the most is the inconsistency,” said Alvaro […]

APAC fleets turn to data insights amidst rising energy costs, report finds

Fleets across Asia-Pacific are increasingly turning to data-driven strategies to manage rising energy costs and regulatory pressures.

Equinix unveils new workforce development initiatives for the digital infrastructure industry

Equinix, Inc. has announced a series of global investments in workforce development to help build future technical talent for the digital infrastructure industry.

Oracle extends strategic cloud and AI collaboration to showcase data-driven performance at scale

Oracle has expanded its multi-year cloud and artificial intelligence partnership with Oracle Red Bull Racing, strengthening its role in powering next-generation data-driven performance ahead of sweeping 2026 Formula 1 regulation changes.

Multicare automates data consolidation with Qlik

Automating data consolidation with Qlik led Multicare to an estimated 20% savings in data support and service expenses, along with significant time savings.

TRENDS unifies 50 fragmented systems with Boomi

 TRENDS Promotional Products, Australasia’s branded merchandise manufacturer, unifies over 50 fragmented systems with Boomi Enterprise Platform.

Application modernisation, non-negotiable to succeed with AI, study reports

Cloudflare, Inc.’s 2026 App Innovation Report underscores the importance of application modernisation for successfully using AI.

Agoda CTO: AI speeding up work for software developers, but there should be limits

Software developers are turning to artificial intelligence (AI) for clear productivity gains, but there are gaps that need to be plugged and some limits to be put in place. These will ensure developers still are able to make good decisions and remain fully accountable for their work. Job candidates, for one, should be able to […]

Organisations often overlook this with agentic AI

Organisations are jumping on the agentic artificial intelligence (AI) bandwagon, but they may be overlooking key components that can result in hidden costs, such as delays. Enterprises often believe they have abundant data, but this may not necessarily be the case when deeper assessment work is carried out, said Fan Ho, Asia-Pacific executive director and […]

IT leads industries with the highest growth in applications

Data compares application trends from November 2023 to October 2024 with those from November 2024 to October 2025.

Faster, Smarter, Cloud-Powered Growth with IBM+SAP

As we enter 2026, ERP demand in Singapore and Southeast Asia is booming, with the regional market hitting US$713.76 million in 2025 and Singapore’s alone projected at USD 302 million next year, driven by cloud and AI adoption. SAP S/4HANA is leading the charge for modernisation. Seize this momentum with IBM-SAP ReadyToGROW: Your fast-track to […]

OMRON Healthcare highlights AI, data-driven strategies to drive business growth

OMRON Healthcare Co., Ltd. emphasises its commitment to innovation by unveiling new initiatives that advance its global ECG strategy, including increased investment in AI and data-driven approaches.

How organisations can mitigate growing AI costs

As organisations expand their artificial intelligence (AI) deployment, including agentic AI, they will have to be mindful about how they are managing their resources in order to keep their expenditure in check. Hidden costs often brew in areas that are less visible during the initial planning stage and can erode ROI (returns on investment), if […]

AI is mainstream, but document infrastructure struggles to keep up, survey finds 

AI has gone mainstream, but most enterprises are still struggling with the document data governance needed to scale it, according to a new study by Apryse.

APAC AI in mobile apps market to reach 23 billion in 2029

The convergence of advanced 5G network infrastructure and sophisticated smartphone hardware will drive the market growth in the forecast period.

Seagate launches edge enterprise storage

Seagate Technology Holdings has introduced its new Seagate Exos 4U100 and 4U74 JBOD systems, built for data-centric environments at the data centre and edge.

75% worry about trust in AI agent deployments, survey reveals

Nearly all data leaders (95%) admit they lack full visibility into AI decision-making, according to Dataiku’s “Global AI Confessions Report: Data Leaders Edition.”

Philippine data centre operators unite to position the Philippines as Southeast Asia’s next digital hub

Data centre operators in the Philippines have formed a unified alliance, the Data Centre Operators of the Philippines (DCPH), to strengthen the country’s position as the next digital hub of Southeast Asia.

LexisNexis Risk Solutions launches APAC data centre in Malaysia

It also integrates with advanced behavioural intelligence technology with LexisNexis BehavioSec to strengthen digital identity authentication.

New AI factory architecture targets compliance and sovereign data control needs

Nutanix and NVIDIA are introducing an integrated AI Factory architecture for government and regulated enterprises requiring sovereign data governance and end-to-end compliance assurance.

PodChats for FutureCIO: DevEx as core enterprise value

In the boardrooms of Jakarta, Singapore, Tokyo, and Seoul, CIOs are no longer just asking, “How fast can we ship software?” They’re asking, “How sustainably can our developers innovate under mounting pressure—from regulators, customers, and competition?” Across Asia, digital transformation has shifted from optional to existential. But the hidden bottleneck isn’t infrastructure or cloud spend—it’s […]

New agentic AI capabilities in IBM Z launched

IBM has launched new agentic AI capabilities in IBM Z to elevate productivity, simplify operations, and enhance the user experience.

When it comes to health, AI needs extra care

Most organisations today are willing to embrace artificial intelligence (AI) for cost and operational efficiencies, but those in the healthcare field will need more convincing to follow suit. Clinicians want technology to get to a level where it is “good enough” before adopting it into their workflow, noted Clement Tan, Singapore country lead for Medow […]

SAP unveils breakthroughs in AI, data, and applications integration

SAP SE has introduced breakthroughs that provide business value by integrating AI, data, and applications.

Enterprises brace for new AI era, but old business adage still relevant

Artificial intelligence (AI) has become the technology that organisations cannot afford to bypass, but they also should adopt AI whilst adhering to a long-standing business rule. That is, companies still need to ensure they gain real value from their AI deployments, said Kiren Kumar, deputy chief executive of Singapore’s ICT regulator, Infocomm Media Development Authority […]

AI literacy to ensure business value realisation

The most successful organisations are those that practice robust AI literacy, prioritising sustainable, cost-effective RAG systems that secure proprietary data and leverage converged content to enhance human capabilities and ensure lasting digital visibility.

Software as a core business strategy 2026

In Southeast Asia’s hyper-accelerating digital economy — now valued at $263 billion and growing at 15% year-over-year — software is no longer a back-office function. It is the central nervous system of business innovation. As Bain & Company’s e-Conomy SEA 2024 report reveals, nearly half of all private investment in the region is flowing into […]

The Game Plan: Revolutionising business efficiency with AI-powered enterprise software

AI-embedded business software is rapidly reshaping enterprise operations by automating routine tasks, enhancing decision-making, and personalizing customer experiences. By integrating AI across functions such as sales, marketing, HR, finance, and operations, organizations achieve greater efficiency, agility, and innovation. The rise of AI in enterprise software The global adoption of AI in enterprise software is accelerating. […]

AI era pushing organisations to reassess cloud deployments

Businesses are reviewing how they consume cloud services, as artificial intelligence (AI) is expected to power more workflows across their organisation. This momentum will fuel the need for AI-native cloud infrastructures, which are designed specifically for such workloads. They are unlike previous generations of cloud services, when AI was just an isolated service category, said […]

Take small steps and have kill switch in AI journey

There are steps organisations can take to buffer the impact should their artificial intelligence (AI) deployments fail. For one, there should be a quick way to unplug when things go awry. There should be a kill switch for everything, said Nimish Panchmatia, chief data and transformation officer at DBS Bank. The Singapore bank also takes […]

Building trust in AI engineers

I recently commented that “I’d love to return to (software) coding”, and almost immediately the idea got shot down by a friend who said, “AI writes most of my code now.” Welcome to the reality of 2025. Suppose knowledge workers are concerned about losing their jobs to technologies like artificial intelligence. In that case, they […]

SailPoint unveils Accelerated Application Management to manage and govern applications at scale

SailPoint, Inc. unveiled SailPoint Accelerated Application Management, a solution that aims to govern and secure applications at scale with unprecedented speed and efficiency. The combination of intelligence with expert-led deployment targets to deliver rapid coverage and compliance at a reduced cost and complexity.  The solution, built on top of SailPoint’s Atlas platform, offers a comprehensive approach. It […]

Software engineers: From coders to orchestrators

* Editor’s note: The following extends from an earlier discussion with Dr David Hardoon, global head of AI enablement at Standard Chartered on the impact of AI agents on software engineering. In 2024, Forrester issued a clear directive to development leaders: Start Using and Investing in AI Today. The message was unambiguous — generative AI […]

The future of enterprise is outcome-based

Services-as-Software stands as a transformative $1.5 trillion opportunity reshaping the enterprise technology and services landscape, according to the analyst firm Horses for Sources (HFS). This new category uniquely combines AI-driven automation, continuous learning, and outcome-based pricing to replace traditional, labour-heavy IT services and bloated, static SaaS models. For CIOs in Southeast Asia, this signals an […]

Shell Pilipinas Corporation fuels local innovation through enterprise development programme

Shell Pilipinas Corporation champions local innovation through Shell LiveWire, its flagship enterprise development programme aimed at empowering startups and local enterprises in the Philippines. The programme has recently announced the top three innovative business ventures that will be mentored to refine their business ideas further and will get a chance to win up to 1 […]

Leaseweb unveils Object Storage solution in Singapore to support regional data growth

It allows easy integration into existing workflows and eliminates vendor lock-in by offering full compatibility with the S3 API.

PodChats for FutureCIO: Strategies for LCNC audit workflow builders in 2026

In 2025, the Asia-Pacific region witnessed a pivotal shift in the adoption of low-code/no-code (LCNC) solutions. No longer seen as mere prototyping tools, low-code platforms have become the backbone of digital transformation across industries. Gartner predicts that by 2026, developers outside formal IT departments will account for at least 80% of the user base for […]

PodChats for FutureCIO: Managing Low-Code/No-Code risks

In the rapidly evolving digital landscape of Asia, low-code/no-code (LCNC) platforms have emerged as a game-changer for enterprises seeking to accelerate innovation amid developer shortages and intense market competition. These platforms empower business users and citizen developers to rapidly create applications with minimal coding expertise, thereby democratising software development and enabling agility. However, this acceleration introduces […]

1 in 4 organisations spend over half a billion dollars yearly fixing software license non-compliance

27% of enterprises now spend more than $500,000 each year to resolve software license non-compliance.

New ABB circuit breaker aims to enhance AI data centres and advanced manufacturing resilience

ABB has unveiled the next generation of its flagship air circuit breaker, the SACE Emax 3.

ST Telemedia Global Data Centres launches first data centre facility in Japan

ST Telemedia Global Data Centres (Japan) unveils STT Tokyo 1 in Inzai City, part of the Greater Tokyo area, its first data centre facility in Japan.

Nissin taps Qlik to transform data integration and real-time decision-making

The adoption of Qlik has not only eliminated the need for manual data downloads but also significantly improved data utilisation and sped up decision-making processes.

OutSystems accelerates AI-powered app development for Hong Kong’s real estate sector

Real estate developer Sino Group adopted the OutSystems platform to launch an application aiming to streamline buyer intent registration, balloting, and attendance tracking during public property sales events. 

The collaboration catalyst: Enabling seamless, real-time impact with System of Work

In today’s hyper-connected IT enterprise landscape, enabling collaboration is an operational necessity. Forward-thinking technology leaders are laser-focused on dismantling organisational silos and creating collaborative ecosystems that drive innovation velocity. The problem is finding the right “glue” framework.   Enter Atlassian‘s System of Work. It is fast emerging as a cornerstone framework, enabling cross-functional alignment between business […]

Canva taps Snowflake AI Data Cloud to accelerate growth

Visual communication platform Canva is leveraging Snowflake to enhance the user experience for its global community and drive significant growth in its B2B segment.

Collaboration inked to improve performance and energy efficiency in hyperscale data centres

The collaboration claims to bring about a significant change in the hyperscale data centre landscape.

Veeam unveils Kasten for Kubernetes v8 to deliver data resilience

Veeam Software has launched Veeam Kasten for Kubernetes v8, aiming to deliver data resilience for both traditional virtual machines (VMs) and cloud-native environments.

Hong Kong Hospital Authority and Cloudera partner for data-driven healthcare revolution

With Cloudera, it has built its Hospital Command Centre to check bottlenecks, has portals to manage the patient admission and discharge process, and assists in visualising individual records.

Dataiku brings new AI capabilities to create and control AI agents

Dataiku, The Universal AI Platform, has launched AI Agents with Dataiku, a new set of capabilities designed to create and control AI agents at scale.

St Luke’s ElderCare enhances data security and user experience with Juniper

St Luke’s ElderCare (SLEC) in Singapore has embraced Juniper Networks’ AI-Native Networking Platform.

Hitachi Digital Services introduces a new service to help enterprises run AI applications

Hitachi Digital Services has introduced Hitachi Application Reliability Centres (HARC) for AI, a powerful new service designed to help enterprises run AI and Gen AI applications

BDx, now certified with NVIDIA DGX-ready data centre program to power AI data centres in the region

Its 500MW CGK4 AI Campus in Indonesia was among the first in the country to achieve NVIDIA DGX-Ready certification.  

APAC organisations are rethinking data management strategies amidst challenges

56% of organisations in the region are turning to low-code and no-code AI tools to simplify GenAI implementation.

Variscite and QNX expand partnership to enhance mission-critical applications

Variscite has made QNX Operating System (OS) 8.0 available across its i.MX 8M Plus modules aim to provide a secure OS for highly reliable embedded systems.

Cohesity and Google Cloud join forces to elevate cyber resilience and data insights

Updates also include new capabilities such as AI-powered search and advanced reasoning to make use of critical business data.  

ASEAN application development landscape: Navigating challenges and embracing opportunities

The OutSystems ASEAN Application Development Survey offers vital insights for CIOs, COOs, and business leaders in Asia’s evolving tech landscape. In the current business environment, organizations face legacy modernization, talent shortages, and rising digital demands. With a preference for in-house development and diverse regional priorities, this survey equips leaders to harness low-code solutions for sustainable […]

Data security is top concern for AI implementation, study finds

48% of IT and business leaders cite data security as their top concern for AI implementation.

Pure Storage integrates NVIDIA AI Data Platform into FlashBlade to accelerate enterprise AI innovation

Pure Storage integrates NVIDIA AI Data Platform into FlashBlade to enhance enterprise AI capabilities with certified, high-performance, scalable storage solutions.

Databricks introduces new tools to build scalable and trusted AI agents

Databricks has unveiled new tools to help enterprises scale AI agents in high-value, mission-critical applications while ensuring accuracy, governance, and ease of use.

SAP CTO: Human oversight always needed even as AI advances

The emergence of artificial intelligence (AI) tools such as AI agents, will bring more automation and efficiencies across work environments, but it does not mean humans can be left out of the equation. SAP, for instance, is heralding the transformation of business operations through “autonomous, collaborative AI agents”, where the next frontier of AI will […]

Swim now or sink later: Adapting to new cybersecurity regulations 

C-suite leaders in Asia are now waking up to the fact that just assuming their security teams and third-party providers have everything covered is now a real risk.

Sapporo Holdings deploys Qlik to build data integration platform and improve data quality

Alcoholic beverage company SAPPORO Holdings has deployed Qlik as a key component of its newly revamped and sustainable data integration platform.

SK Telecom to strengthen AI Data Centre capabilities with Schneider Electric

SK Telecom and Schneider Electric, an energy management and automation company, will collaborate on mechanical, electrical, and plumbing (MEP) systems for artificial intelligence data centres (AIDCs).

Veeam and Microsoft to build new AI-powered solutions to improve customers’ data resilience

This collaboration will enable customers to protect, recover, and unlock more value from their data.

HiveMQ unveils a next-generation distributed data intelligence platform

With HiveMQ Pulse, real-time actionable insights become a reality, enabling organisations to work on data in motion for contextualisation and better decision-making.

F5 redefines ADC to meet AI demands

F5 has outlined its vision for transforming Application Delivery Controllers (ADCs) to meet the pressing demands of the AI era.

PodChats for FutureCIO: AI agents What you need to know (separate hype from reality)

A chatbot is an artificial intelligence program that chats with you. The first chatbot, Eliza, was developed by MIT professor Joseph Weizenbaum in the 1960s. Six decades later, we have ChatGPT, Google Gemini, and Microsoft Copilot, joining Alexa and Siri. What are AI agents? While chatbots use pattern matching and natural language processing to interpret […]

Trends that will shape data centres in 2025 and beyond

Mayank Srivastava, CEO of BDx Data Centres, the company that has built the first sovereign AI data centre in Indonesia, has observed a significant transformation of data centre operations in the country in the past few years.

Partnership inked to enhance solutions for hyperscale data centres

The solution, a unique combination of Pure Storage’s data storage platform and Micron’s NAND technology, aims to significantly improve performance and lower latency, setting it apart from traditional storage solutions.

AWS launches infrastructure region in Thailand

Amazon Web Services, Inc. (AWS) launched the AWS Asia Pacific (Thailand) Region to provide more options for running applications and serving end users from AWS data centres located in Thailand.  

Navigating the future of supply chains in ASEAN

In an era marked by rapid technological advancements and global disruptions, the supply chain landscape in the ASEAN region is evolving at an unprecedented pace. In a recent IBM Institute for Business Value report titled The Intuitive Supply Chain, there is growing anticipation of the potential of technologies like artificial intelligence, automation, and AI assistants […]

How automating support workflows can boost customer satisfaction

Just one bad experience; that’s all it takes for a business to permanently lose a customer. Not only that, but customers are also likely to tell anyone who’d listen about that experience – a disaster for any brand. This is pertinent for Asia, where younger, more sophisticated customers, who are active on social media, will […]

Study finds only 8% of companies feel AI initiatives are ‘extremely successful’

Lumenalta’s latest whitepaper reveals that only 8% of companies experience ‘extreme success’ with their AI initiatives due to data integrity and security challenges.

New CRM & MCE platform to transform APAC healthcare distribution

DKSH Healthcare Business Unit, in partnership with Euris, has unveiled ConnectPlus, a data-driven Customer Relationship Management(CRM) and Multi-Channel Engagement (MCE) platform to revolutionise healthcare distribution across the Asia Pacific region.

AI and low-code synergy accelerating application development in Asia-Pacific

APAC enterprises are turning to low-code, integrated development environments (IDEs) and DevOps to address challenges from outdated frameworks and low developer productivity.

PodChats for FutureCIO: Mainframe modernisation as a business-critical priority in 2025

Rocket Software’s Praveen Kumar emphasises that large enterprises often face challenges in modernising their mainframe systems due to the intricate business logic that has developed over time.

F5 and NVIDIA to enhance AI application delivery

F5 and NVIDIA aim to transform application delivery for AI workloads through F5 BIG-IP Next for Kubernetes, a new intelligent proxy combined with NVIDIA BlueField-3 DPUs.

APeJ edge spending expected to hit $84 billion in 2028

The latest IDC Worldwide Edge Spending Guide forecasts that spending on edge computing in Asia Pacific, excluding Japan (APeJ), will reach USD 84 billion by 2028, growing at a five-year CAGR of 15% over the forecast period (2023-28). IDC expects the spending to reach $48.9 billion in 2024, increasing 16.2% over 2023. “Asia/Pacific* will experience a surge […]

Poor data foundations hinder orgs from capitalising on AI, study reports  

A poor data foundation holds the majority  (78%) of organisations back from capitalising on artificial intelligence.

Genesis Energy improves data governance with Informatica

New Zealand utility company Genesis Energy chose Informatica to provide sustainable and secure data-driven business practices. Alex Newman, country manager for Informatica Australia and New Zealand, said, “By implementing a modern cloud-based, AI-powered data governance solution, Genesis Energy enables one source of trusted truth that transforms how data is managed and used. This ultimately improves their […]

Lack of quality data and disjointed tech stack impact Singapore businesses

HubSpot’s new survey shows that many organisations in Singapore companies struggle with insufficient quality data and a disconnected tech stack even on top of rising costs and competition.

Report reveals AI-driven growth in data centre energy consumption 

A new report by International Data Corporation (IDC) underscores the urgency of the energy consumption issue.

Ricoh modernises to the Cloud to Informatica’s Intelligent Data Management Cloud Platform

Ricoh Company, Ltd. has chosen Informatica’s Intelligent Data Management Cloud (IDMC) to support overall business transformation.

Helia has chosen Informatica for enhanced data governance and claims processing

Australian lender and mortgage insurer Helia has selected Informatica to help accelerate claims processing with enhanced data governance and management.

Sumsub launches local data processing infrastructure for APAC

Sumsub announced the availability of Local Data Processing (LDP) capabilities in the Asia-Pacific (APAC) region, specifically in Singapore, Hong Kong, Indonesia, and the Philippines. The new LDP features aim to help APAC companies comply with local data privacy regulations, enabling more secure data storage within local and regional markets. LDP solution The solution aims to […]

Pure Storage joins UEC for next-generation networking for AI

Pure Storage announced that it joined the Ultra Ethernet Consortium (UEC), a Linux Foundation initiative committed to building a complete, open, and accessible Ethernet-based architecture to accelerate critical, data-intensive AI and HPC applications. “Since its inception, Pure Storage has committed to delivering flexible, reliable, high-performance data storage technologies and services to simplify the enterprise data experience. Joining […]

PodChats for FutureCIO: Data strategies for the AI-native enterprise

The rapid growth of data and the increasing complexity of managing it in the age of AI and hybrid cloud environments present significant challenges for organisations. IDC goes on to predict that by 2025, the cloud will surpass on-premises infrastructure as the primary location where operational data is stored, managed, and analysed for 65% of […]

Informatica unveiled innovations to democratise GenAI

Informatica unveiled new product innovations designed to democratise generative AI (GenAI) through embedding GenAI into data management with CLAIRE GPT and empowering users to develop and deploy GenAI applications built on trusted data foundations.  “We anticipated the market direction more than four years before this current AI hype cycle with our CLAIRE solution, the backbone of our AI […]

Data management workloads led enterprise IT infrastructure spending

Structured Database/Data Management workloads led enterprise IT infrastructure spending at $7.2 billion, making up 7.8% of overall enterprise IT infrastructure spending in the second half of 2023, according to the International Data Corporation (IDC) Worldwide Semiannual Enterprise Infrastructure Tracker: Workloads.  Structured Database/Data Management workloads saw the largest spending in 2H23 at $1.1 billion in Asia/Pacific (excluding Japan and China). […]

The business value of DMARC

126 business emails (per person) go out daily or 124.5 billion work emails get sent and received every day. The Email Statistics Report of Radicati Group claims that customers are most likely interested in interacting with a brand from the email notifications they receive from brands instead of using email as an interpersonal communication tool, […]

Toyota Motor Vietnam selects Synology as its data management partner

Toyota Motor Vietnam has partnered with Synology to strengthen its data management infrastructure to address its need for more data storage for operation services and data backups. “Synology’s storage solution has increased our business resilience,” said Bui Ta Hoan, IT Division head at Toyota Motor Vietnam. “Synology is reliable, secure, and provides future-proofing scalability for […]

Alliance formed to deliver comprehensive cyber resiliency

Kyndryl and Veeam® Software announced a global strategic alliance focused on providing customers with cyber resiliency services for improved business continuity, reduced costs, and increased agility.  Global strategic alliance Kyndryl and Veeam integrate solutions that provide comprehensive cyber resilience to effectively recover from cyber incidents, human error, and hardware failures; and a simplified and seamless vendor transition to a cloud-based infrastructure […]

Manufacturing innovation: Pacific Textile’s reinvention journey

From a young age, Hubert Tsang, Chief Information Officer at Pacific Textiles Holdings Limited, was constantly exposed to all the traditional sciences, which resulted in him regularly winning school science fairs in subjects such as biology and chemistry. It wasn’t until high school, when he started taking courses in computer science, that he realized that […]

PodChats for FutureCIO: The evolving future of low code/no-code

In a joint Harvard Business Review and Google Cloud report 97% of business leaders surveyed believe that democratising access to data and analytics across their organisation is important to business success. The same study revealed that only 60% of these leaders believe their organisation is very effective at giving employees access to data and analytics […]

PodChats for FutureCIO: The future of custom applications

For decades, custom applications were the norm and allowed organisations to create applications designed to meet the unique requirements of the business.  However, the downside is that these applications require more time to build and most likely will be more expensive to maintain as questionable transparency practices are being applied, as well as the issues […]

Finding the operational value of AI

Mentions of artificial intelligence (AI) in corporate strategy meetings will, at some point, end with discussions on the impact of the technology on staff. When automation was rolled out years ago, its initial purpose was to take away repetitive processes from human operations with the expectation it would also reduce errors while improving efficiency. A […]

Digital threats and opportunities of borderless economies

The digital economy brings with it two consequences: it allows market players to go beyond their traditional borders via digital technology. It also allows cybercriminals from outside your borders to enter your market. And no matter how good your security strategy is, your business is only as strong as your weakest link. To be clear, […]

Voice of the manufacturing manager

“The manufacturing landscape is changing. Supply chain disruptions, workforce shortages, shifting costs, and other factors are impacting operations and changing business strategies by the day,” says Kerrie Jordan, vice president of product management and data platform at Epicor Software. A survey of 400 manufacturing leaders on their thoughts around technology, business strategies, workers, and industry, […]

Filipino women to be trained in digital and CRM skills

Salesforce announced a three-year Memorandum of Understanding (MOU) with the Ayala Foundation to train 185 Filipinas with digital and CRM skills. “Ayala Foundation believes that all Filipinos, including young Filipino women, should be able to choose to complete their education and thrive in the digital economy. Together with Salesforce and our other partners, we are […]

Schneider Electric launches guide to building AI-optimised data centres

Schneider Electric launched a guide to build AI-optimised data centres through new physical infrastructure design. “The AI Disruption: Challenges and Guidance for Data Center Design,” is an industry-first guide that serves as a comprehensive blueprint for enterprises wanting to maximise the use of AI for their data centres. Future of data centre design Schneider Electric’s blueprint allows […]

PodChats for FutureCIO: Improving CRM’s value in customer engagement

A McKinsey global survey of executives noted that companies have accelerated the digitisation of their customer and supply-chain interactions and their internal operations by three to four years. Just as interesting, the share of digitally enabled products in their portfolios accelerated by seven years. As reported in the State of CRM report, a Forrester survey […]

Software engineering trends to stay ahead of the curve from 2024-2026

“Software engineering leaders are under continuous pressure to adopt modern architectures and technologies. To do this well, they need to know which trends have the greatest potential impact for their digital business efforts within an actionable planning horizon,” said Joachim Herschmann, VP analyst at Gartner. The top strategic technology trends for software engineering fall into […]

Supercharging data fabrics with Gen AI

Data fabric has been gaining traction in the enterprise. Data fabric is a modern architecture that automates the integration of any data in real-time or near real-time from disparate sources, on-premises or in the cloud, into coherent data services that support business transactions, analytics, predictive analytics, and other workloads and patterns. Now, with the explosion […]

Applications to lead APAC’s US$100 billion market in 2027

IDC pinned the software market in Asia/Pacific excluding Japan and China (APeJC) at US$53.5 billion in 2022, a 12.1% year-over-year (YoY) growth. The analyst expects some softening in 2023 as the region grapples with global economic uncertainties, inflationary pressures, and supply chain disruptions. It is confident, however, that stability will be realised in the latter […]

Fostering a secure developer experience

“A software supply chain attack occurs when a cyber threat actor infiltrates a software vendor’s network and employs malicious code to compromise the software before the vendor sends it to their customers. The compromised software then compromises the customer’s data or system.” National Institute of Standards and Technology, U.S. Department of Commerce Such was the […]

Kick-starting your enterprise AI journey

Gartner defines Artificial Intelligence (AI) “as applying advanced analysis and logic-based techniques, including machine learning (ML), to interpret events, support and automate decisions, and take actions.” Rowan Curran, an analyst at Forrester predicts that leveraging AI will be a foundational element to businesses in 2023 and beyond. Data shows that a large majority of businesses […]

Large Language Models – the low down on

Gartner defines a large language model (LLM) as a specialised type of artificial intelligence (AI) that has been trained on vast amounts of text to understand existing content and generate original content. Cem Dilmegani, a principal analyst at AIMultiple, says LLMs are foundation models that utilise deep learning in natural language processing (NLP) and natural […]

Enhancing your business value with Epicor for manufacturing

Over the past few years, customer and market trends had been affected by global disruptions causing manufacturers to reconsider their approach to success and to maximise ROI. These factors have driven change and have created the need for manufacturing companies to transform their operations to stay aligned with their markets. This constant challenge has caused […]

Elevating manufacturing to make, move and sell more with a trusted ERP partner

“Economic uncertainty and unreliable supply chains presented challenges for manufacturing leaders trying to anticipate demand, maintain supply, and prioritise fulfilment,” Lisa Pope, Epicor President. “Organisations turned to ERP business solutions to gain the insight and capabilities they needed to succeed with fast-paced change.” In a survey of 1,350 technology decision-makers, only a minority of SMBs […]

Gartner: Four top trends in software engineering and applications

IEEE defines software engineering as the application of a systematic, disciplined, and quantifiable approach to the development, operation and maintenance of software by applying engineering principles to software. Gartner says application and software engineering leaders must take charge of reshaping their strategies, tactics and cultures to help their organisations drive business change, enable digital innovation […]

Digitalisation to drive enterprise application sales

IDC forecasts worldwide revenue for enterprise applications will reach US$483.1 billion in 2027 with a five-year compound annual growth rate (CAGR) of 9.6%. Nearly all this growth will come from ongoing investments in public cloud software, which is expected to represent more than two-thirds of all enterprise applications revenue in 2027. IDC’s 2023 SaaSPath Survey […]

How technology is influencing the future of banking

With “Customer” becoming the de facto focal point of all decisions and strategies in banking, the industry has evolved from a standardised service offering model to a more personalised one, underpinned by technology to meet the evolving needs of customers. Undertaking continuous “Digital Transformation” is the key to embracing change and maintaining growth while remaining […]

Microsoft gets cybersecurity boost from Sophos and Veeam

Cybersecurity is often not a tool but a people problem. Most IT and security teams are generally overworked, understaffed and under resourced.

Kissflow added governance layer to low-code platform

Kissflow’s new governance layer addresses the need for data protection, compliance, and visibility in the growing adoption of low-code and no-code development tools.

Generative AI dominates top 10 emerging technologies in 2023

Generative AI will begin to deliver a significant return on investment for most enterprises in the next two to four years. Drawing from its Top 10 Emerging Technologies In 2023 report, Forrester recommends that to fully benefit from generative AI’s applications, firms will need to navigate its risks, including trustworthiness, evolving regulations, and potential intellectual […]

SG companies lag in app modernisation

The survey identified ERP, CRM and HR as the apps that most need upgrading. Of legacy infrastructure that has not yet been modernised, only 22% of workloads are considered non-critical, but 25% of legacy infrastructure has “not yet been assessed.”

Use platform engineering to scale app security practices

Scaling DevSecOps practices across product teams is critical but difficult to achieve. Software engineering leaders leading platform teams should integrate pertinent security tools as part of internal developer platforms to deliver secure software at scale. See Gartner research for a sample listing of tools – Cool Vendors in Platform Engineering for Scaling Application Security Practices […]

PodChats for FutureCIO: Overcoming resistance to digital transformation adoption

A Boston Consulting Group (BCG) study revealed that as much as 70% of digital transformation initiatives fall short of meeting their objectives with some resulting in profound consequences. NTUC’s latest digital transformation report shows that employees are concerned about their own lack of adaptability (35%) to digital adoption and lack of technology skills (47%). Some […]

GetGo picks Solace to support rapid growth

GetGo2.0 aims to decouple applications by replacing fixed connections and request/reply interactions with a flexible data sharing platform called an event mesh.

New Relic APM 360 gives holistic view of systems health

The new APM tool correlates all essential telemetry data across the application stack and development cycle, such as: deployment changes, key transactions, service-level objects (SLOs), logs, infrastructure, errors, security, debugging, and more.

HPE reveals new AI cloud service for LLMs

HPE GreenLake for LLMs will be delivered in partnership with HPE’s first partner Aleph Alpha, a German AI startup, to provide users with a field-proven and ready-to-use LLM to power use cases requiring text and image processing and analysis.

CDO empowers employees with new IT service automation platform

Freshservice makes it easy for the IT staff to support more than 5,000 CDO employees with rapid first response resulting in a near perfect employee satisfaction score.

HAECO Hong Kong upgrades IT infrastructure

HAECO developers gained back hours previously spent on writing and refining code for integrating backend systems, speeding up integration times by 300%.

Salesforce, Google Cloud unveil new data and AI integration

New hyper-efficient data sharing between Salesforce Data Cloud and Google BigQuery will provide bi-directional secure data access without the need to copy or move data.

SG and Australia firms ahead in data governance

Survey respondents still struggle with data quality and usable data.

IDC: Cloud-based services to see the decline in traditional ITOps

The roles and activities performed by IT professionals have evolved dramatically over the past ten years due to the convergence of modern development technologies, cloud platforms, and as-a-service offerings that can significantly improve overall productivity. Today, many of these professionals find themselves in hybrid roles that combine traditional development activities with activities that formerly were […]

HK business leaders form new group to push for Web3 innovations

As coordinated community, Web3 Harbour will help inform policy and regulation that accelerates Web3 innovation in Hong Kong.

Red Hat OpenShift AI hastens generative AI adoption

Red Hat OpenShift AI underpins the generative AI services of IBM watsonx.ai, IBM’s artificial intelligence platform designed to scale intelligent applications and services across all aspects of the enterprise, fueling the next generation of foundation models.

CIO advisory: The game-changing impact of embedded finance

ResearchAndMarkets forecasts that the embedded finance industry in the region is expected to grow by 39.7% on an annual basis to reach US$120,534.9 million in 2023. “The embedded finance industry is expected to grow steadily over the forecast period, recording a CAGR of 29.0% during 2023-2029. The embedded finance revenues in the country will increase […]

Gearing up for the new age of AI

Now, predictive models are underpinning mission-critical tasks, giving organisations a significant competitive advantage and allowing them to provide highly differentiated products and services.

83% of HK workers would use AI to lessen workloads

The report also showed that 88% of leaders in Hong Kong anticipate that employees will need new skills in the AI era.

IDC updates the APAC MES leadership board

According to the IDC MarketScape : Asia/Pacific Manufacturing Execution Systems 2023 Vendor Assessment, Critical Manufacturing, Dassault Systèmes, SAP, and Siemens are identified (in alphabetical order) as “Leaders” among Manufacturing Execution Systems (MES) vendors, followed closely by “Major Players” in the market namely (in alphabetical order) Aveva, Black Lake Technologies, Digiwin, Epicor, FPT Software, GE Digital, […]

Temenos bolsters AWS ties to offer core banking as SaaS

Temenos makes full use of AWS to provide high availability across various regions and accommodate data sovereignty requirements, without expensive (on-site) redundant infrastructure.

IBM Watson to be embedded into SAP solutions

In addition to natively embedding IBM Watson AI capabilities into SAP solutions, SAP and IBM are collaborating on generative AI and large language models aimed to deliver consistent continuous learning and automation based on SAP’s mission-critical application suite.

Study shows EDA delivers exponential ROI

The IDC Infobrief, Getting in Sync: Unlocking the Exponential Business Value of Real-Time Event-Driven Data Flow, revealed that as enterprises gain experience in their early applications of event-driven architectures (EDA), they recognise other areas of their business in which EDA could be beneficial. Sponsored by Solace, the survey noted that 93% of companies that have […]

PodChats for FutureCIO: Generative AI and its impacts on software development

Gartner says businesses are challenged to bring value and innovation wherever their customers are. For CIOs and infrastructure and operations (I&O) leaders, the focus is on enhancing customer experiences and developing staff and skills while building and operating resilient, sustainable, secure, and scalable platforms and systems. With CIOs under pressure to innovate while keeping the […]

The Game Plan: Addressing new software opportunities in a multi-cloud era

Gartner predicts that the software market will reach US$1 billion by 2025 indicating that demand for software will continue. Among 1,526 participants to the Gartner Digital Markets’ 2023 SMB Tech Trends Survey revealed that 89% think technology is critical for achieving organisational goals, with 46% seeing technology as adding value to every part of the […]

PodChats for FutureCIO: Futureproofing your database strategy

A database is a collection of structured information, or data, typically stored electronically in a computer system. A data architecture is a framework of models, policies, rules and standards that an organisation uses to manage data and its flow through the organisation. Given how and where data today is created, consumed and managed, you have […]

GitHub delivers private vulnerability reporting at scale

npm package provenance will help developers verifiably link npm packages to their source repository and build instructions

Databricks held first Data + AI World Tour in HK

The annual Data + AI World Tour in Hong Kong is part of a global movement to bring the data lakehouse to local data communities.

Siemens and IBM align on sustainability

IBM and Siemens are collaborating on a digital thread environment to integrate sustainability practices throughout the lifecycle of a product, from design, production, operation, maintenance and beyond.

Hyperautomation is key to business-IT engagement

Hyperautomation is a topic that I get the occasional question about as I talk to people. The question really breaks down into two types: First: “Hyperautomation, that’s that RPA stuff, right?” Second: “I don’t see how business process automation and hyperautomation apply to the I&O space”. What is (and isn’t) Hyperautomation? If you’re going to […]

Oracle to open second cloud region in Singapore

The region will offer Oracle’s public and private sector customers and partners a new option to locate their infrastructure, applications, and data for optimal performance and latency.

DXC Technology gets 5th Oracle CSPE accreditation

The CSPE certification is conducted by independent auditors to validate that service providers have the right tools and processes so that Oracle can ensure customers receive maximum value from Oracle technology.

Databricks unveiled cheaper ChatGPT alternative

Dolly will democratise LLMs, transforming them from something very few companies can afford into a commodity every company can own and customise to improve their products

Microsoft to unleash enterprise-grade GPT in HK

Microsoft said its suite of AI applications will accelerate AI adoption across key business sectors and industries.

Cloud cost control is the number one priority

Nutanix‘s fifth global Enterprise Cloud Index (ECI) showed that IT infrastructure is increasingly diverse with organisations challenged with integrating data management and control. The research showed that most IT teams leverage more than one IT infrastructure – a trend that’s expected to intensify in the future. What’s happening in Singapore Organisations in Singapore have largely […]

SAP Datasphere preserves context of business data

Called SAP Datasphere, the new solution enables data professionals to help distribute mission-critical business data – with business context and logic preserved – across their organisation’s data landscape.

Microsoft adds AI “Copilot” to productivity tools

Microsoft 365 Copilot is generative AI technology based on GPT-4, a large language model (LLM) created by OpenAI, which is also the basis for the popular ChatGPT chatbot.

Snowflake brings its data cloud to Indonesia

With operations in Indonesia, Snowflake now has offices and operations across 30 countries.

Tontec bolsters SCM with real-time analytics and automated workflow

With SAP IBP’s data-driven forecasting, Tontec will be in a position to reduce inventory and shorten order fulfilment cycles to improve customer service and save costs.

KDDI upgraded mobile payment and customer loyalty systems

KDDI chose Oracle in February 2021 with Oracle Consulting Japan as the implementation partner for this purpose.

Third-party risk management “misses” are hurting organisations

Gartner warns that enterprise risk management (ERM) teams are struggling to effectively mitigate third-party risk in an increasingly interconnected business environment. Gartner defines a third-party risk “miss” as a third-party risk incident resulting in at least one of the outcomes in Figure 1 once or more in the 12 months leading up to the survey. […]

SKT outlines AI vision at MWC 2023

The company is speeding up AI transformation of industries with its AI technologies, working closely with brilliant startups in areas such as infrastructure & hardware, base technology, and application/service.

POC enables payment transactions triggered by tokenised documents

HSBC will be able to exercise the payment transaction processing automatically and securely after semi-fungible tokens (SFTs) are minted from FUJIFILM BI HK’s smart contracts.

The software side of the green IT journey

The Center for Sustainable Systems defines green information technology (green IT) as an approach to reduce the environmental impacts associated with conventional Information Technologies (IT). These include the use of energy-efficient hardware and data centres, server virtualisation, and monitoring systems. “Green IT focuses on mitigating the material and energy burdens associated with conventional IT while […]

Over 80% of SG firms have deployed automation

Eight out of 10 organisations plan to start their automation in 2023, according to the report. But 36% say overly technical processes as a roadblock for business teams to automate independently.

Zurich Insurance to move 1,000 apps to AWS by 2025

Zurich Insurance Group will develop and bring new products to market quicker, saving approximately US$30 million a year.

Harnessing real-time data in banking for growth in 2023

Deloitte opines that a new global economic order seems imminent in 2023. The ripple effects from a more fragile and fractious global economy will be felt disparately across the global banking industry, noted the consultant. “Over the long term, banks will need to pursue new sources of value beyond product, industry, or business model boundaries. […]

Geopolitical developments to have a mild impact

According to IDC’s Semiannual Big Data and Analytics Software Tracker current geopolitical developments will have a mild impact on market growth, with a positive outlook for the future. The trend of companies relying on data manipulation to analyse, predict, and swiftly adapt to changing market conditions is here to stay, being fuelled by ongoing supply […]

Reframe targets to support ESG ambitions

With most public commitments to sustainable packaging at risk of going unfulfilled, 20% of organisations will shift their focus from recycling and eliminating plastics to reducing the carbon footprint of their packaging by 2026, according to Gartner, Inc. While the pivot in focus leaves organisations with unmet pledges vulnerable to greenwashing backlash, early movers that […]

Medical software leads health tech growth

According to Acumen Research & Consulting, the global Medical Software Market size was worth US$ 41.2 Billion in 2021 and is projected to be worth around US$104.1 Billion by 2030, growing at a CAGR of 10.9% in the coming years Medical software market overview The medical software market is a rapidly expanding industry that offers […]

IDC identifies collaboration solution leaders in APAC for 2023

IDC says data, communication and collaboration tools are the most used tools for employees in their day-to-day work with 71% using them daily. The demand for team collaboration and video conferencing solutions is driven by hybrid work, while pandemic-related remote work has fuelled this market’s growth over the past two years. IDC’s market forecast for […]

Arcserve debuts new UDP platform

The new platform combines complete data protection, Sophos cybersecurity protection, immutable storage, tape backup and scalable onsite or offsite business continuity.

IDC identifies LCNCIDT market opportunities

I know it’s a mouthful but bear with me. The market for low-code, no-code, and intelligent developer technologies (LCNCIDT) continues to see strong demand from both professional and non-technical developers. IDC forecast shows worldwide LCNCIDT revenue growing to US$21.0 billion in 2026 with a five-year compound annual growth rate (CAGR) of 17.8% from 2021-2026. Enterprises […]

Solace adds distributed tracing capability to EDA

New developments in product, partner, education and community-building promise to make it easier for global enterprises to adopt and benefit from event-driven architecture.

What lies ahead for open source in Asia in 2023

For decades, many businesses in Asia were supported on the bedrock of proprietary software and closed system architectures. The pandemic has accelerated the digital-first approach adoption across the ASEAN enterprises, driving digital innovations for better customer experience and to gain early competitive advantage in the market. Describe the state of adoption in the region. In […]

Thais exhibit a healthy appetite for enterprise software

Thailand’s software market grew 20.1% year-over-year (YoY) in 1H22, accelerating from 14.5% YoY in 2H21. The IDC Worldwide Semiannual Software Tracker report noted that Thai organisations have faced fierce competition to gain momentum or market share. This forces businesses to rethink their existing processes, focus on increasing efficiency, and respond to personalised customer needs. “Businesses […]

Public cloud investments drive enterprise app spending

IDC forecast worldwide revenue for enterprise applications will grow from US$279.6 billion in 2022 to US$385.2 billion in 2026 with a five-year compound annual growth rate (CAGR) of 8.0%. Nearly all this growth will come from investments in public cloud software, which is expected to represent nearly two-thirds of all enterprise applications revenue in 2026. […]

55% of HK firms see sustainability crucial for success

As Hong Kong companies realise that sustainability can help drive business success, they require high-quality accurate sustainability data to gain visibility.

Singtel enterprise customers got the metaverse vibe

In the long term, SKT and Singtel aim to expand their metaverse offerings to countries where Singtel has a presence in, such as Indonesia, Thailand and the Philippines.

HK firms wade into the application modernisation conundrum

For years now, companies worldwide have been engaged in an uphill battle to modernise their IT applications to meet agility requirements in various areas of operations, marketing and customer engagement. Application modernisation is a linchpin of an enterprise’s digital transformation journey, particularly in Asian countries like China, India and Japan in the wake of customer […]

PodChats for FutureCIO: Narrowing the work execution gap

IDC says Asia/Pacific organisations continue to refine hybrid working practices and organisational culture to accommodate new ways of working that enhance productivity, security, employee retention and customer satisfaction. Automated learning and low-no code tools will catalyse employees’ skills training and development and keep businesses to stay relevant in the digital-first economy. At the same time, […]

Study reveals where FSIs in APJ are most at risk

Akamai Technologies’ 2022 State of the Internet report indicates a severe risk to the financial services sector in Asia-Pacific and Japan (APJ) region, as attackers ramp up attacks and shift to more sophisticated techniques. Web application and API attacks are increasing at an alarming rate while also growing in complexity. The new report, Enemy at […]

UiPath claims more developer-friendly with BAP update

UiPath announced its latest platform updates that bring developer-friendly automation innovations and put the power of automation behind more business processes. “The UiPath Business Automation Platform provides the foundation every enterprise needs to develop new apps and automate existing ones. Whether the desired business outcome is the acceleration of profitable growth, cost savings, or improved […]

Study reveals the shape of DevSecOps in 2023

Many companies understand what DevSecOps is and the potential benefits it brings to their organisations. In the survey report, “DevSecOps: Simplifying Complexity in a Changing World,” 97% of respondents said that they are familiar with DevSecOps processes. IT security is also becoming a bigger priority, with 45% rating their current security efforts as above average […]

Bank of Ningbo unveils first AI digital employee

To bring Xiaoning to life, Bank of Ningbo partnered with AI giant SenseTime which has been deploying in recent years multi-functional AI digital humans across different scenarios in the banking and finance industry.

HPE GreenLake fortified with new cloud services

The company made a series of announcements last week at its HPE Discover 2022 event in Frankfurt as part of a strategic effort to bolster its position in the hybrid cloud market.

PodChats for FutureCIO: The rise of the Chief Automation Officer

First came automation – the realisation that some aspects of workflow can be done by machines. Next came the integration of artificial intelligence into IT operations (AIOps), robotic process automation (RPA), decision management, and business automation, resulting in cost reductions and doing more with less, maybe even more accurately. Coincidentally, automation is helping seen alleviate […]

PodChats for FutureCIO: The CIO agenda for 2023

We’ve had two years of experience dealing with unrelenting uncertainties. Some have come out stronger, others not so much. As we prepare for the new year, we continue to face uncertainties but with expectations that we are better prepared for what lies ahead. Or are we? Amit Walia, CEO of Informatica – a software company […]

Qlik unveils SAP Accelerators on Qlik Cloud Data Integration

These pre-configured solution templates address the entire data supply chain for SAP data, from real-time ingestion and automated transformation through the delivery of analytics-ready data and BI dashboards in the cloud.

TCS to create immersive digital experience at SG marathon

TCS also streamlines the entire marathon experience for active and passive participants through a single digitally integrated platform with high functionality and excellent user experience.

VODChat: End of the line for RPA

Gartner defines robotic process automation (RPA) as a productivity tool that allows a user to configure one or more scripts (which some vendors refer to as “bots”) to activate specific keystrokes in an automated fashion. The result is that the bots can be used to mimic or emulate selected tasks (transaction steps) within an overall […]

National Bank of Pakistan deploys new trade finance system

NBP is able to automate its trade operations nationwide, which were previously managed manually.

Zuellig Pharma debuts healthcare data consortium in Asia

The consortium is IMDA Singapore’s first use case under the PET Sandbox Initiative, accelerating access to actionable insights and intelligence for greater healthcare data readiness

Contactless mobile payments to surge in APAC in 2024

The study says the total number of unique contactless mobile payment users will reach 1 billion globally by 2024 from 782 million in 2022, representing a growth of 60%.

IMDA and Huawei Cloud launched Spark Incubator

The programme aims to incubate up to 12 start-ups per cohort for a period of five months and will be run twice over the span of a year.

Application modernisation tactics to aid your transformation journey

Futurist, Bernard Marr, writes that businesses have faced huge challenges and undergone an ‘incredible amount of change’ over the past few years. He doesn’t see this pace as slowing in 2023. Among his predictions for 2023, accelerating digital transformation tops the list enabled in part by the further maturing of transformative technologies such as artificial […]

Cisco Webex fortifies capabilities for next-gen hybrid work

New advancements address hybrid work challenges in security and manageability.

Siemens targets SMBs with new cloud CAD offering

The browser-based solution called Capital Electra X enables designers and engineers to create electrical schematics easier and faster, using any device, for a low monthly cost.

Survey: Hybrid meetings create an uneven playing field

Virtual participants in hybrid meetings reported feeling excluded, their input valued less, and having less opportunities to build rapport than if they joined in-person

PodChats for FutureCIO: Futureproofing the enterprise’s modernisation journey

Activities like video conferencing, mobile work, and cloud computing – all of these have been around well before the pandemic. Before anyone ever coined businesses have been undergoing transformation to reflect opportunities presented at the time. If what we mean by digital is the use of information technology, that too has been around for decades. […]

PodChats for FutureCIO: Securing third-party apps

One of the defining characteristics of the digital economy is our increased dependence on third-party organisations. Whether we are manufacturers, retailers, hotels, financial institutions or government, we rely on a network of suppliers and business partners to create and deliver goods and services. While this interdependence allows us to achieve economies of scale, it also […]

Racing through digital transformation with citizen development

In today’s lightning-fast digital landscape, innovation-centric Singaporean businesses are leapfrogging ahead of the curve through crucial digital investments and newfound resilience. Singapore’s government, too, is taking the initiative to help industries strengthen their digital capabilities through the 2022 budget, by providing SGD 200 million in digitization aid as well as an additional SGD 600 million […]

Time to reimagine assumptions and turn uncertainty into certainty

“Uncertainty carries as much opportunity as it does risk,” said Daryl Plummer, distinguished VP analyst and Gartner fellow. “The key to unlocking those opportunities is to reimagine assumptions – especially those rooted in a pre-digital past – around how work is done, how relationships between customers and providers will evolve and how current trends will […]

Gartner outlines its top 10 strategic technology trends for 2023

Ambitious strategic objectives like growing revenues and accelerating digital business demand action even when the future is unclear. This is underscored in Gartner’s technology predictions for 2023. But there is a caveat in this year’s predictions. “To enhance their organisation’s financial position during times of economic turbulence, CIOs and IT executives must look beyond cost […]

Solving today’s largest security challenges

The rapid digitization that began in 2020 exposed new applications to old vulnerabilities – and new ones. Attack types such as bots targeting APIs and Layer 7 volumetric DDoS attacks are now plaguing application stacks. Further complicating the situation is the security talent shortage and remote work arrangements. This leaves IT and security teams scrambling […]

Improving the odds of successful DevOps

“Developers and DevOps professionals continue to be in the hot seat as their organizations or their customers demand that convenient and user-friendly solutions be created and deployed at an even faster rate,” said Al Gillen, group VP of software development and open source at IDC. “We see the industry on the edge of gaining some […]

Mapping your business strategy to ITM 2.0

It’s time for Singapore banks and insurers to recalibrate their IT and business strategies. That much was clear when Ravi Menon, the managing director of Singapore’s financial regulator Monetary Authority of Singapore (MAS), introduced the next version Financial Services Industry Transformation Map (ITM 2.0). His reason: the recent pandemic and macro factors have changed the […]

Fujitsu Asia and A*STAR ink research pact in SG

Fujitsu Asia and the Agency for Science, Technology and Research (A*STAR) have signed in Singapore a master research collaboration agreement  to accelerate the research and development of AI and converging technology solutions for future of manufacturing, trust technologies and healthcare and medical applications. The agreement will allow both organisations to leverage their respective strengths in […]

Affin Bank taps Aspire Systems to hasten digital banking journey

Bank has chosen Temenos Infinity Digital Banking Experience platform (Infinity) to provide the bank with most features that are available “out of the box”.

Prudential, Google Cloud forge a strategic partnership

Prudential will leverage Google Cloud’s data analytics capabilities, secure and sustainable infrastructure, and the broader Google ecosystem, to accelerate its digital transformation and to enhance user engagement of its health and wealth platform, Pulse.

ExecOpinion: APIs as new vectors of vulnerabilities

An Application Programming Interface (API) is the connective tissue of the digital ecosystem, It allows software applications to interact with each other. It is as much a part of modern software technology as microservices architectures. The popularity of API use, however, has also spawned misuse and in some cases a failure to follow best practices. […]

APAC firms seek tech-led transformation to meet changing customer needs

Companies looking to reskill existing employees as skills gap hinders progress in technology-enabled transformation.

FSI: SG ahead of HK in open finance and collaboration

Professionals in both of Asia’s biggest finance hubs overwhelmingly see this as an improvement compared to five years ago (90% in Singapore and Hong Kong), echoing the sentiment found globally (87% global average).

Southeast Asia is on the cusp of a great digital transformation

One of the most compelling cloud stories of the digital era is that of drug-maker Moderna. The company’s CEO made the strategic decision to build its mRNA research-and-development platform on the public cloud. When the COVID-19 pandemic hit, the strategy proved prescient, enabling the company to design research experiments quickly and to harness its automated […]

80% of SG business pros are ready for the metaverse

Ciena’s global study explored business professionals’ views on using more immersive and connected digital platforms in the workplace.

How to respond to the customer experience trends that will shape your business in 2022 and beyond

Customer experience has emerged as a key battleground and businesses that can win the customer experience war will be more likely to succeed in the long term. Today’s customers have been conditioned to expect outstanding experiences based on hyper-personalisation. To achieve this, organisations need access to accurate, real-time data and technology solutions that can help […]

Ocean Network Express charts course as a data-driven enterprise

Standardised shipping containers and tracking systems have revolutionised the way companies transport goods. Ocean Network Express (ONE), an innovator and leader in container shipping, embarked on its own transformation voyage using digital technologies, public cloud and integrated data platforms. This case study chronicles the company’s journey to the cloud including the strategic decision to focus […]

Eight Shangri-La hotels in Asia hit by data breach

The hotel group said the data breach involved databases that contain guest information such as names, email addresses, phone numbers, postal addresses, Shangri-La Circle membership numbers, reservation dates and company names.

Digital payment surge offers a watershed moment for Philippine banking modernisation

For decades, enabling payments remained one of the banks’ many focus areas. But not the only one. When it comes to payments, Philippines banks are at a crossroad. The massive digitisation and embracing of the digital economy saw industry players and consumers making digital payments crucial. A Mastercard report showed how much digital payment behaviours […]

OOCL upgrades to Oracle Database 19c

The upgrade will enable OOCL to leverage more data for better performance and higher efficiency and maintain security by patching without interrupting the flow of shipments.

Petronas, Salesforce signed multi-cloud contract

Petronas360 brings together customers, partners and employees to provide a single source of truth leveraging artificial intelligence and data.

Link between real-time data and revenue growth revealed

“The State of the Data Race 2022” revealed that the data race is not only heating up, but rapidly shifting toward real-time data — the data that powers in-the-moment use cases such as recommendations and personalization, or always-up-to-date inventory and logistics. According to 78% of respondents’ real-time data is a “must-have,” not a “nice-to-have.” The […]

Emerging ransomware forces a hard look at the last line of defence

As businesses become more distributed and the workforce permanently evolves to a more hybrid state, trends suggest that attacks and breaches will continue at a higher frequency. According to the latest Veeam 2022 Data Protection Trends report, 76% of the 3,393 global organisations surveyed suffered at least one ransomware attack, with 24% either avoiding attacks […]

Oracle unveils MySQL HeatWave to AWS

AWS users can now run transaction processing, analytics, and machine learning workloads in one service.

PodChats for FutureCIO: How DevOps practitioners see DevSecOps

Gina Smith, a research manager for DevOps in Asia/Pacific with IDC explains that with the COVID-19 pandemic going into its third year, Asia/Pacific organizations are looking to DevOps processes and practices now more than ever. “The need to deliver evocative and secure applications and services is unrelenting. Mature DevOps efforts will combine IT, development, and […]

Swire Hotels adds more payment options with Adyen

Swire Hotels has teamed up with Adyen to enable more payment options, payment tokenisation and unified commerce – offering flexibility and security to the hotel group’s payment processes. Adyen’s solutions have now been implemented in the accommodation services in EAST Hong Kong, EAST Residence, The Upper House and Pacific Place Apartments, where guest can now […]

InnoBlock builds HK’s first ESG data platform on AWS

InnoBlock built TT Green to help organisations accurately understand their environmental impact so they can take action to reduce greenhouse gas emissions, comply with global standards, and obtain credible green certifications and green financing.

Singapore’s Temus outlines growth momentum

The company has grown its workforce to around 200 people since its inception nearly 18 months ago and is planning to increase this number by five-fold over the next three years.

MES on a collision course with Industry 4.0 and NextGen industrial automation

First coined in 1992, a Manufacturing Execution System (MES) monitors and tracks the manufacturing process on the factory floor. Its aim is to ensure operations are effectively executive to improve production output. MES software is a significant product for manufacturers to bring their factories into the industry 4.0 space. According to ABI Research, investment in […]

The rush to DevOps leaves gaping security holes

The rapid adoption of DevOps in 2021 drove rapid software delivery, better code quality, and improved developer productivity. Key challenges and opportunities for the upcoming year include tool consolidation, an increased focus on security and compliance, and a continued effort to align development and security teams. GitLab’s 2022 Global DevSecOps Survey highlights the continued prioritisation […]

Singtel and Intel debut  5G MEC incubation programme

One of the first solutions to be trialled was an accelerated content delivery solution. Initial trials have shown a significant reduction in the time needed to load videos – by up to 46% on 5G Edge MEC compared to 4G with public cloud.

PodChats for FutureCIO: Addressing application vulnerability in the cloud era

The Forrester State of Application Security 2022 report noted that applications are the top cause of external breaches. Software supply chain concerns added complexity. Forrester says security professionals need to find a way to move beyond a tactical and reactive mindset to rebuild application security that integrates tightly with development and focuses on strategic concerns. […]

Hong Kong businesses falling behind agility

Technology alone will not enable an organisation to achieve its desires for agility. This is evident in an IDC study commissioned by Workday which found that 69% of surveyed organisations in Hong Kong have yet to achieve digital agility, falling into the slow or tactical stages of digital agility maturity. This is despite increased technology […]

Del Monte Phils, Kyndryl ink five-year tech services agreement

With their renewed collaboration, Kyndryl will deliver to DMPI services critical to its transformation journey, application management for SAP Solutions in any cloud, and technology infrastructure services support to over 2,000 end users across 14 locations in the Philippines.

PodChats for FutureCIO: Fundamentals of data resilience in 2022 and beyond

The world is experiencing a level of disruption and business risk not seen in generations. Some companies freeze and fail, while others innovate, advance, and even thrive. The difference is resilience. With data now acknowledged as an important element of real-time decision-making, perhaps it is time for organisations to make a serious effort at achieving […]

Teradata debuts new data lake, advanced analytics platform

Together, the two are a part of the Teradata VantageCloud offering, a complete cloud analytics and data platform – and they will enable the enterprise ecosystem with capabilities of data storage, processing, and analytics.

AvePoint to hire over 500 digital professionals in SG by 2026

With the growth of a vibrant R&D community in the Lion City, AvePoint intends to continue product innovation to address modern digital challenges including hybrid work collaboration, security, responsible use of artificial intelligence, blended learning, and well-being.

HubSpot enables WhatApp and SMS channels via Infobip integration

By syncing Infobip’s WhatsApp and SMS channels with HubSpot, businesses can send automated messages and updates to deliver faster and more efficient communication.

APAC outpaces rest of the world in digital payment adoption

While the current pandemic has been a catalyst for the unprecedented, rapid uptake of digital payments, it indicates that the change has been lasting.

SCSB of Taiwan to replace legacy core banking system

Consolidating on the Temenos platform will reduce IT operational costs and improve its cost-income ratio through automation, simplifying processes and streamlining IT and business operations.

Transforming financial institutions through data-as-a-service

It is not a secret that many financial institutions struggle to transition to more advanced credit models. Technologically, many institutions have outdated system capabilities, with limited access to data sources, paired with outdated analytical engines. This has resulted in poorer credit decisioning, as the strong reliance on traditional data, limited access to alternative data, inflexible […]

94% of Malaysian firms to hasten tech adoption

One key finding from this year’s survey is that big data has become a focus point when making business decisions.

Changi Airport Group and Accenture extend collaboration

Adopting a customer-centric approach based on rapid prototyping, the two organisations will jointly design and roll-out new digital products across Changi.

IDC outlines growth drivers in collaboration applications

IDC estimates that worldwide revenues in the collaboration applications market grew 28.4% year over year in 2021 to $29.1 billion. This growth was driven by a series of factors including companies expanding collaboration to more people, the purchase and integration of multiple solutions to better meet corporate needs, and price increases and/or feature upgrades. And […]

Gartner cautions on the transformational potential of ET

“Emerging technologies offer the transformational potential for businesses, but CIOs and technology innovation leaders are challenged to scale digital capabilities while improving sustainability in the face of expanding resource constraints,” said Melissa Davis, VP analyst at Gartner. “It is essential that organisations cut through the noise surrounding emerging technologies to accelerate change by leveraging innovations […]

Number of agility leaders in APAC nearly doubled in 2022

Organisations in Australia and New Zealand (ANZ), and Singapore have upped their digital agility index scores by between 0.5 and 0.9 since 2020.

Delighting customers in real time on their preferred channel

Conversational-style business messaging integrate maps and search functions  A recent Forrester report commissioned by Google found that 54 percent of consumers expect faster responses from brands and 48 percent want it to happen on the channel of their choice. One company is empowering business owners with an integrated tool that works across platforms  to synch […]

Chatbots to become the primary customer service channel

Gartner predicts that by 2027, chatbots will become the primary customer service channel for roughly a quarter of organisations. “Chatbots and virtual customer assistants (VCAs) have evolved over the past decade to become a critical technology component of a service organisation’s strategy,” said Uma Challa, sr director analyst in the Gartner Customer Service & Support […]

The road to autonomous operations in IT

Despite all the advances in technology and the innovations it has enabled, enterprises remain vulnerable to unpredictable forces. It’s hard not to be distracted by the daily news about wars, fuel shortages, health crises, and how all of these are impacting daily lives by way of disruption to the supply chain. Gartner says, “supply chain […]

Eyewear and lens maker improves supply chain and customer connectivity with iPaaS

Tightening supply chain with cloud native platform  EssilorLuxottica, the eyewear and lens maker, reformed its digital processes by streamlining data and tightening workflows through a cloud-based integration platform as a service (iPaaS). This enabled the company to not only automate but expedite order processing with speed to meet higher demand across ASEAN and beyond.  Using […]

PodChats for FutureCIO: Becoming a data-driven-native enterprise

It is July 2022. Currently, most businesses understand the importance of data. A few have been truly transformed by it – embracing it as a competitive advantage. For those that are struggling to become data-driven-native enterprises, the answer boils down to two words: data maturity. As regional enterprises push to accelerate digital transformation (DX) and […]

IT ops software not delivering on promises, says IDC

Over the last few years, automation has steadily risen to the top of enterprise priorities. The IDC report, Asia/Pacific Perspectives and Adoption Trends for Intelligent Automation 2022, revealed that enterprises in Asia/Pacific are challenged to optimally leverage their IT operations management solutions toward realising organisational objectives. Enterprises in the region are looking to scale their […]

Hyperscaler expansion fuelling IT spending in 2022

Gartner forecasts worldwide IT spending to total $4.5 trillion in 2022, up three per cent from 2021. Overall IT spending is subdued with anticipated cutbacks on PCs, tablets and printers by consumers, causing spending on devices to shrink by five per cent. “Inflation is top of mind for everyone. Central banks around the world are […]

Man and machine – a love-locked relationship

Interview with Don Ong, head of innovation, Advantest at a regional automation showcase Robotics may be known for fast, repetitive and precision work but it relies on human supervision to excel. AI and machine learning can capture data and gather intelligence from previous tasks to shorten production lines. But there is an interdependency to improve […]

Profiling the best adopters in robotics and automation in Asia

At its inaugural APAC conference held in Singapore, Blue Prism World on Tour 2022, Asia Pacific, SC&C Blue Prism showcased some of the latest trends and innovative use cases around the use of robotic process automation (RPA) and intelligent automation (IA). Speakers from Schroders, Advantest, National Australia Bank, and Air New Zealand shared how RPA […]

Modernising human-machine collaboration in the workplace

“There is a growing desire to create computer systems that can communicate effectively to collaborate with humans on complex, open-ended activities.” This is from Hallmarks of Human-Machine Collaboration: A framework for assessment in the DARPA Communicating with Computers Program Case in point, a couple of years ago, I spoke to the head of an asset […]

Siemens and Nvidia create an industrial metaverse to reduce operational risks

Taking industrial automation to another level with digital twin virtualisation platform Nvidia and Siemens partner to open a new digital open platform, to feature hardware, software and digital services, before they go live.  In creating an industrial metaverse, German technology powerhouse, Siemens, partners  chip designer Nvidia Corp to build a virtual reality for companies to […]

Core banking systems will move to the cloud someday

The IDC Financial Insights report, Banking Cloud Trends in Asia/Pacific in 2022: Cloud Becomes Truly Business-Critical, noted that the cloud has become a key part of the strategy of banks to attain and maintain a competitive advantage in digital financial services. This is a big leap from many years of hesitating on the cloud, owing […]

Modernising process automation for growth

The idea of automation and robotics may have their roots when the Greek philosopher Aristotle envisioned a world where the automatons could evolve into a practical labour force capable of changing the world as he knew it: “If every tool, when ordered, or even of its own accord, could do the work that befits it […]

Near-term critical drivers of SCM outsourcing

As supply chain issues hamper global economies, Everest Group predicts that the market for supply chain management (SCM) business process services (BPS) will expand at a 16-18% compound annual growth rate between 2021 and 2023, after achieving a sharp post-pandemic recovery in 2021 to reach US$2.4-2.6 billion. “In the Everest Group 2022 Key Issues Survey, […]

Document solutions enable business-as-usual during lockdowns

The IDC report, The Adoption of Document Solutions in Asia/Pacific (excluding Japan): Document Solutions in a New World, reveals that 48&% organisations surveyed in Asia/Pacific excluding Japan APeJ) have already implemented some form of document solutions to help save cost and increase efficiency as the world begins to transition away from Covid lockdowns. Keeping to […]

CISO’s guide to managing supply chain risks

Supply chain attacks are not new. The infamous SolarWinds attack laid the foundations for a supply chain attack frenzy. 2021 saw numerous sophisticated attacks such as Codecov in April and Kaseya in July, concluding with the Log4j vulnerability that was exposed in December. Closer to home across the APAC region, we also see similar examples […]

Paradox of personalisation versus privacy

State of Personalisation Report Uncovers Consumer Behaviours   In the race to personalise everything sold online and making that experience memorable, companies have to obtain your personal data first before they can customise.  Now this changes consumer attitudes because in the process your data is being shared online and in return, creates a paradox for businesses. […]

Frosts says digital health to drive new business models

The increased number of patients using digital health tools, such as telehealth and other enterprise IT solutions, is empowering consumers to manage their health. Frost says this is accelerating the global digital health market growth. According to Frost & Sullivan’s analysis, Global Digital Health Outlook, these tools will help ensure patient engagement and avoid staff […]

‘Data Management as a Service’ to tackle cyber attacks

In light of today’s rising ransomware attacks, organisations no longer need to worry about completely losing their mission critical data or digital assets stolen from their network storage. Now, a simple way to backup, secure, govern and analyse data, takes the form of a suite of cloud-based services by Cohesity. Making this more readily available […]

Getting more value (and success) from automation

IDC predicts that by 2024, 60% of A2000 investments in business automation will be for multimodal codeless automation platforms that support digital enablement by both professional developers and business users. The vendor community is salivating at this opportunity and is pushing messages designed to get them on your automation radar. But not all approaches to […]

Platform Ops to unlock the full potential of DevOps

The pandemic has spurred an even greater surge in DevOps activity which was already growing at pace prior to COVID. According to Red Gate Software, 74% of organisations now report having an active DevOps program, up from 47% five years ago. While the Asia Pacific region is projected to grow the fastest of all regions […]

Telegram will launch a paid subscription plan for its users

Messaging app Telegram will launch a paid subscription plan for its users this month, founder Pavel Durov said on Friday. Users who will opt for Telegram Premium will get a higher limit for chats, media and file uploads, Durov said in a blogpost. “The only way to let our most demanding fans get more while […]

DevOps orchestration platform to accelerate innovation

Gartner defines DevOps as a change in IT culture, focusing on rapid IT service delivery through the adoption of agile, lean practices in the context of a system-oriented approach. DevOps emphasises people (and culture) and seeks to improve collaboration between operations and development teams. DevOps implementations utilise technology — especially automation tools that can leverage […]

Benefits of digitalisation to the oil and gas industry

GlobalData says the adoption of digital technologies such as artificial intelligence (AI), big data, cloud computing, cybersecurity, the Internet of Things (IoT), and robotics in day-to-day oil and gas operations, is enabling the oil and gas industry to improve productivity and profitability by streamlining operations and cutting costs. GlobalData’s Digitalization in Oil and Gas – […]

PodChats for FutureCISO: Clamping down on TOADS

At a recent FutureCISO Breakfast briefing, on the topic of “Looming cyberthreats in 2022 – Tipping the scale in your favour”, one of the areas covered was the different types of attacks used to get the target to click on a link. During the panel discussion, it was acknowledged that cybercriminals are employing as many […]

Stopping Singapore’s looming labour shortage

UiPath’s 2022 Office Worker Survey of more than 500 office workers in Singapore revealed that 66% of office workers are feeling increased pressure at work because their colleagues have quit within the last year, the third-highest of seven countries polled. Alarmingly, 86% of respondents have had to take on up to six new tasks outside […]

The innovator’s shift to composable ERP

Every business today is impacted by digital disruption. The leaders compete and win based on the technology they deploy, while the laggards face losing faster than ever. Boomi’s latest research explores the challenges organizations are facing today as they look to modernize and innovate their ERP systems — and the reasons they are adopting a […]

Data accessibility and employee experience to accelerate DX

In the report, Closing the Acceleration Gap: Toward Sustainable Digital Transformation, Workday revealed that while finance, HR, and IT leaders recognise the importance of digital transformation, 55% of respondents say their digital strategy is always or often outpaced by the demands of the business. This trend has the digital acceleration gap widening, where business needs […]

Failed transformation can result in US$6 million in lost revenue

MuleSoft’s 2022 Connectivity Benchmark Report revealed that more than 70% of customer interactions in APAC are now digital. However, only 30% of IT decision-makers (ITDM) in the region say they have managed to provide a fully integrated end-user experience across various channels and touchpoints. As digitalisation accelerates, APAC organisations could lose on average more than […]

Plex Systems’ smart manufacturing platform comes to Southeast Asia

Meticulous Research forecasts Southeast Asia’s industrial automation and process control market to be worth US$4.97 billion by 2025. The researcher attributes the growth favourable government initiatives to promote the adoption of automated systems in various industrial verticals along with growing investments, increasing demand for automation from various manufacturing sectors, increasing innovations, particularly in industrial automation […]

Fintech, e-commerce and gaming lead mobile app growth

2021 saw the app ecosystem grow in installs and sessions industrywide, with the fintech, e-commerce and gaming verticals emerging as standouts and seeing their highest in-app revenue months on record. “Despite the challenges of the past year, the mobile app ecosystem has continued to thrive, demonstrating how robust and adaptable the app marketing industry is,” […]

Opportunities as RPA adoption flattens in Asia

The market for robotic process automation (RPA) is forecast to grow to US$22 billion in 2025 building on the growth momentum of 2021 and 2022. Thanks in part to the pandemic-induced automation demand and ongoing digital transformation programs, says Forrester. In its Predictions 2022: Automation report, Forrester noted that leading firms are advancing automation at […]

Why IT must embrace BaaS now

The Asian Banking School prospectus for “DIGITAL TRANSFORMATION : “BANKING IS NECESSARY, BANKS ARE NOT” pulls out one of the most quoted predictions of the 1990s – Bill Gate’s quotes about financial services and financial institutions: “people need banking, not banks.” Certainly, the convergence of advancing technology and process innovation has made it possible to […]

BaaS gaining momentum in APAC

Finastra’s Banking as a Service: Outlook 2022 | Paving the way for Embedded Finance reveals that APAC’s appetite for BaaS services exceeds that of EMEA and the Americas. The study noted that 88% of senior executives across Asia-Pacific, including banking, healthcare, retail, and technology, said they are already implementing BaaS solutions or are planning to, […]

PodChats for FutureCIO: How low-code, no-code accelerates digital transformation

Milind Govekar, distinguished vice president at Gartner, says the technological and organisational silos of application development, automation, integration, and governance will become obsolete. Application development instead will shift to assembly and integration. Gartner predicts that by 2025, 70% of new applications developed by organisations will use low-code or no-code technologies, up from less than 25% […]

2022 intelligent automation benchmark study

First published in 2019, Kofax’s yearly report has become the go-to insider study detailing companies’ intelligent automation ambitions, challenges, and outcomes. This year, as organizations are navigating a drastically altered business landscape, 800 respondents share that their companies face myriad new challenges, from supply-chain disruptions to workforce shortages. At a moment when virtually all companies […]

Digitally transform operations end-to-end and scale across the enterprise

Organizations that work like tomorrow use artificial intelligence (AI), robotic process automation (RPA), mobile technologies and other Intelligent Automation solutions to transform operational capacity and performance across the enterprise at scale. Discover the power of Kofax Intelligent Automation in these five case studies. From customer onboarding to insurance claims to finance & accounting automation, you’ll […]

Three ways not to lose an insurance customer

Whether it’s applying for a new policy or filing a claim, customer interactions are where the battle for lifetime brand loyalty begins. Customers expect ease of use, intuitive, self-service, fast response, and visibility into the process. Failure to offer this level of service and engagement your customers will walk away from your competition. Leveraging a […]

IT pros say the mainframe is key to modernisation

A survey of over 500 U.S. IT professionals in firms using mainframes reveals that despite the allure of new technologies that promise to deliver digital transformation, the mainframe continues to dominate IT infrastructure. According to the 2022 Survey Report: The State of the Mainframe 56% of respondents says the mainframe still makes up most of […]

97% of IT systems in APAC can scam from legit messages

IT decision-makers are complacent about risks to the business from phishing and BEC (Business Email Compromise – also known as CEO Fraud). Only 45% of APAC IT decision-makers say they are concerned about phishing as a risk to their organisation, while even fewer are concerned about BEC (34%). When asked to determine whether example emails […]

Software skills giving impetus for low-code, no-code uptake

The need for digital transformation has accelerated the demand for application development across many industries. IT is now being called upon to support rising demand to create new applications without losing hold on their other responsibility – keeping servers and client systems running without disruption. GlobalData observed that low-code, no-code (LCNC) platforms are rising in […]

Cloud use calls for greater attention to security

That businesses in Asia-Pacific are adopting cloud computing technology is no longer being debated. The journey to the cloud, whether independent or part of a digital transformation journey, brings with it calls for reviewing an organisation’s security strategy, practices and policies. Compounding the challenge for organisations moving to the cloud is the increased attention it […]

ESG priorities may yet yield profits

Cloudera’s Limitless: The Positive Power of AI Study identified environmental, social and governance (ESG) as a top priority for business leaders and those who fail to act for the good of communities put business growth and talent at huge risk. New research reveals that 28% of APAC business decision-makers (BDMs) are now putting increasing investment […]

How to thrive in a hybrid world

In the new world of work, employees can afford to have more choice over their prospective job environment and are seeking firms that support flexible ways of working and a strong focus on work-life balance. Gartner surveyed more than 3,500 employees globally in October 2021, and 65% said the pandemic had made them revaluate the […]

Study reveals deepening dependence on tech

“Ballooning infrastructure costs, rising cyberattacks, growing customer expectations for tailored digital experiences, and an increasingly dynamic workforce accelerated digital transformation in 2021,” said Graham Sowden, Okta’s general manager for APAC. “As our relationship with technology deepens, the role of identity in providing seamless access between people and technology has become critical.” The hottest apps: Globally, […]

PodChats for FutureCIO: How low-code no-code solves IT skills shortage

A global survey of IT heads in the US, China, the U.K., India and Brazil by the Institute of Electrical and Electronics Engineers (IEEE) in November 2021 had some startling predictions for 2022: 83% maintaining strong cybersecurity for a hybrid workforce of remote and in-office workers. 73% managing return-to-office health and safety protocols, software, apps, […]

RPA adoption accelerates across FSIs in Hong Kong

The Blue Prism report titled “RPA In The APAC Financial Services Sector” found that 47% of Hong Kong respondents indicated that their organisations currently use robotic process automation (RPA) solutions and technologies. It was also found that a rapid local surge in adoption can be expected, with 31% of those that had not implemented RPA […]

State of RPA adoption among FSIs in APAC

A Blue Prism report titled “RPA In The APAC Financial Services Sector” reveals a significant disparity of robotic process automation (RPA) use within Asia Pacific’s financial services industry. Australia leads the way with 78% of surveyed individuals claiming their organisations currently using RPA solutions and technologies, India ranked second at 49%, followed by Hong Kong […]

Operationalising AI: Moving from model to production

One of Gartner’s 2021 predictions centres around the combination of data, analytics, and artificial intelligence, as organizations look to predict, prepare, and respond in a proactive and accelerated manner to a global crisis and its aftermath. Gartner predicts that by the end of 2024, 75% of enterprises will shift from piloting to operationalizing AI, driving […]

OpenText moves ECM solution to Google cloud

Enterprise content management (ECM) is used to create, store, distribute, discover, archive, and manage unstructured content (such as scanned documents, email, reports, medical images and office documents) and ultimately analyse usage to enable organizations to deliver relevant content to users where and when they need it. The goal of ECM is the management of a […]

APAC leaders remain focused on digital-first strategy in 2022

The world continues to adjust to the COVID-19 pandemic with cycles of change and adaptation across industries. The latest IDC wave surveys also suggest that IT spending in the Asia/Pacific region continues to be buoyant and up from the levels of 2021, indicating that enterprises plan to lean into technology and IT services to navigate […]

Intelligent automation to address 2022 needs

The COVID-19 pandemic has had a profound effect on the development of robotics and automation with technologies such as 5G, cloud, Internet of Things (IoT), cybersecurity and artificial intelligence (AI) set to disrupt industries in the next 12 months. Charlotte Dunlap, principal analyst at GlobalData, says the pandemic has shown us just how vital intelligent […]

Predictions 2022: Supporting autonomous and data-driven manufacturing

Asia-Pacific’s manufacturing industry outlook has changed significantly in the last 24 months resulting in accelerated investment in advanced technologies and process optimization to improve operational resiliency and agility. Manufacturing organisations have been investing in technologies that enable remote operations, automation, integration, and collaboration that support data-driven decision-making. Labour uncertainty and constraints have placed emphasis on […]

Automation is essential to fend off the Great Resignation

The Great Resignation is the latest catchphrase to come out of the pandemic. Although the COVID-19 expanded many people’s waistlines, the Great Resignation is having the opposite effect on many organisations. It’s shrinking the size of their worker pools and causing churn and disruption in the process. Employees across all industries have entered a deep […]

No-code tech addresses skill shortage

Software development in the digital era is often challenged by skilled developer shortages, technical debt, and shadow IT. Low-code\no-code (LCNC) platforms hold a promise to fix these problems and accelerate enterprise digital transformation concluded GlobalData as it tracked wide-scale, patent grants in the space, recorded a 19.6% growth between 2015 and 15 December 2021. With […]

PodChats for FutureCIO: Fundamentals to achieving composable applications

As business needs change, organizations must be able to deliver innovation quickly and adapt applications dynamically — reassembling capabilities from inside and outside the enterprise. To do this, organizations must understand and implement the “composable enterprise. “Composable business is a natural acceleration of the digital business that you live every day. It allows us to […]

PodChats for FutureCIO: Towards a single pane of glass

I’ve been in tech for over 30 years and a recurring discussion I’ve had to listen to every now and then is the idea of a single pane of glass (SPG) – a management console that presents data from multiple sources in a unified display. Such a dashboard would in theory allow for the user […]

Predictions 2022: Future of Digital Innovation Asia/Pacific

From planning and sourcing to development and distribution, software-led digital creativity demonstrably moves markets, fosters resilience, and builds new audiences. To get there, Asia/Pacific (AP) leaders are carefully aligning operations, development, and business stakeholders to deliver optimum value to the customers, employees, and partners they serve. IDC predicts by 2023, organizations that allocate 50+% of […]

Four workloads that influence edge and core success

To compete in a digital-first world, organizations are prioritizing investments in digital tools to augment physical spaces and assets and enable seamless and secure data gathering and analysis. These investments empower organizations to provision enterprise workloads at edge locations in support of innovative edge use cases. Edge computing is comprised of IT infrastructure and applications […]

Software patching too complex and time consuming

An Ivanti study found that 71% of IT and security professionals see patching as being overly complex, cumbersome and time-consuming. Remote work has increased the complexity and scale of patch management, according to 57% of respondents. Today’s speed of business has shifted user expectations with new impacts on IT. And the rapid shift to remote work […]

Where Fintechs will evolve in 2022 and beyond

Digital technologies are causing disruption across banking and online payments. GlobalData predicts that super apps, openness in customer data ownership, and Generation Hashtag will be key topics in fintech in 2022. Growing herd of fintech unicorns “Fintech unicorns have now climbed to 116 in number, with an aggregate valuation of $529 billion,” estimated Amrit Dhami, […]

The impact of enterprise-class domain registrar on your overall security rating

Most cyber-attacks, including ransomware attacks and business email compromise (BEC), begin with phishing. Although losses due to ransomware are now in the billions annually, most ransomware protection and response measures do not adequately address phishing risks. Established research shows that phishing attacks most commonly occur from a maliciously registered, confusingly similar domain name, a compromised […]

35 tech trends that won’t happen in 2022

As 2022 kicks off, predictions abound on the technology advancements and innovations expected in the year ahead. However, several highly anticipated advancements, including the metaverse, mainstream companion robots, a boom in edge computing, and a bounce back in new vehicle sales will not happen in 2022. In the ABI Research whitepaper, 70 Technology Trends That […]

Preparing for 2022’s next-generation supply chain

In Q2 2021, McKinsey surveyed supply-chain leaders to ascertain steps taken to shore up supply chains since the start of the pandemic. Ninety-two per cent confirmed having made changes to their supply-chain footprints resulting in improved resilience. With 2022 just days away, what can we expect in 2022? James Christopher, president – Asia, TMX warns […]

FutureCISO Security Alert: Understanding Log4J vulnerabilities

Previously, we invited three technology experts to share their perspectives on the threats posed by not addressing the Log4j vulnerabilities. Quick recap Log4J is a logging library for Java. It is used to debug software during its development lifecycle and entails inserting log statements into code. On 24 November 2021, a vulnerability in log4j 2 […]

Tactics for tackling cyber threats in 2022

2021 looks to be the banner year of cybersecurity attacks as organisations continue their remote ways of working. Moving into 2022, organisations will face an ever-evolving, more complex cybersecurity landscape. By understanding what the future holds with relevance to cybersecurity threats, organisations can pave their way into tackling these threats head-on when the onslaught arrives. […]

FutureCISO Security Alert: Worst cyber security vulnerability

Log4J is a logging library for Java. It is used to debug software during its development lifecycle and entails inserting log statements into code. It is developed and maintained by the open-source Apache Software Foundation and runs on all major platforms including Windows, Linux, and Apple’s macOS. On 24 November 2021, a member of Alibaba’s […]

The many roads to business transformation in 2022

“The lesson of the pandemic has been to expect the unexpected and be prepared to move in multiple strategic directions at once,” said Daryl Plummer, distinguished research vice president and Gartner Fellow. “Resilience, opportunity and risk have always been components of good business strategy, but today these issues hold new meaning. This year’s predictions embody […]

The state of modernization, transformation, and innovation in the digital age

The insights in this Boomi report, The State of Modernization, Transformation, and Innovation in the Digital Age, are based on a survey by market research firm Vanson Bourne. The survey asked business and IT leaders around the world about their efforts and initiatives to bring greater speed, agility, and efficiencies to their organizations. The report […]

Software and platforms to redefine warehouse management services

The warehousing sector has been forced to ramp up its digitization efforts considering the increased order volume and growing omnichannel trends due to the e-commerce boom. Global investment in Warehouse Management System (WMS) platforms surged from US$2.3 billion in 2019 to over US$2.5 billion in 2020, indicating an 8% year-over-year growth. The biggest investment in […]

PodChats for FutureCIO: Relevance of ARM in the digital economy

The goal of resource management is to use the best combination of resources to satisfy requirements while also realizing these same resources are likely in demand elsewhere in the business. Oved Lourie, global field CTO for Turbonomic, noted that people associate public clouds with infinite resources but may not fully understand the other more important […]

Predictions 2022: IDC FutureScape’s future of industry ecosystems

Over the course of the COVID-19 pandemic, a “digital divide” emerged where companies that invested in digital before 2020 progressed more quickly through the stages of disruption to the next phase of growth. Digital transformation (DX) was accelerated by the need for remote work and collaboration with internal and external constituents, and those companies that […]

adidas docks ERP modernization drive onto AWS platform

According to Amazon Web Services (AWS), adidas has selected AWS as its preferred cloud provider for SAP workloads. The announcement comes as the global sportswear brand upgrades from SAP ECC 6 to the SAP S/4HANA. According to AppsRuntheWorld, adidas is on an SAP ECC 6.0 environment, which it adopted in 2012. In a press statement, […]

PodChats for FutureCIO: Data mesh, data streams and event-driven architectures for RTDM

Effective decision making in today’s complex and disrupted business environments must be connected, contextual and continuous to drive good outcomes. For the most part, the discussions we often hear when it comes to data is around the use of analytic tools or artificial intelligence. But I argue that there is fundamentally a more pressing issue […]

60% of employees experience frustration with new software

A Gartner global study of 4,953 technology product and services users in April through June revealed that 60% of workers said new software had occasionally or frequently frustrated them within the past 24 months. In fact, 56% of users said new software had made them wish management would bring the old system back. “The democratization […]

Predictions 2022: IDC FutureScape’s 2022 future of innovation

Delivering innovative digital products can help businesses satisfy customers and create stronger competitive differentiation. Organizations that can then take the next step and transform their software innovation to into value engines will spawn additional business value, such as data monetization, new partnerships, or entrance into new markets. This 2022, as business leaders consider ways to […]

Predictions 2022: The five biggest technology trends in 2022

Business and technology author and speaker, Bernard Marr outlines what he sees are the five biggest tech trends that will define 2022. “I touch on artificial intelligence, our increasingly smart devices, the ‘as a service’ revolution, the datafication of our world, the need for more transparency and more accountability, as well as sustainability,” he declared. […]

SLNG goes cloud-native to achieve operational efficiencies

The Energy Market Authority (EMA) has identified four switches that form part of what it calls Singapore’s energy future: solar, regional power grids, low-carbon alternatives, and natural gas. With more than 95% of its electricity generated from natural gas, the Singapore LNG Corporation (SLNG) falls under the fourth switch of natural gas. The SLNG mandate […]

Tactics for getting past app modernisation roadblocks

One of the topics that have come up in FutureCIO discussions with technology, finance and business leaders in Asia is the issue of how much and how fast can organisations complete their digital transformation. From comments, we can infer that there are little holding back businesses from embracing the cloud. Indeed, concerns and hesitations about […]

PAL opts for lower support costs and better service

Philippine Airlines (PAL), the flagship carrier of the Philippines, has switched to Rimini Street Support for its Oracle E-Business Suite, Fusion Middleware and Database software portfolio. The airline made a strategic decision to move to Rimini Street to help it address the challenges faced by the commercial aviation sector because of the global pandemic. Optimizing […]

Visual AI cuts software release cycles and engineering rework

Today’s software engineering teams are faced with increasing application complexity, an explosion of device/browser combinations and constant business pressure to release faster. The result is an increasingly challenging quality problem that traditional approaches to test automation cannot scale to address. Any delay between code check-in and defect detection creates friction for developers and waiting for […]

Can DX dig the utility sector out of the commodity pit?

Digital transformation continues to take traction in the power distribution and retail utilities sector. Frost & Sullivan says this trend will continue this decade with industry players incorporating cloud, big data, analytics and Internet of Things (IoT) solutions in an effort to transform their business beyond commodity selling. Frost says digital investments are directed toward […]

Making the business case for application modernisation

According to Gartner VP analyst, Stefan Van Der Zijden, digital transformation has made it imperative for application leaders to find effective ways to modernise legacy systems. One of the biggest challenges faced is the presence of legacy systems (and processes). Arthur Fernandez, chief growth officer at Jcurve, defines application modernisation as the shift from ‘legacy’ […]

PodChats for FutureCIO: Why APIs are not an IT only responsibility

An application programming interface (API) provides programmatic access to service functionality and data within an application or a database. It can be used as a building block for the development of new interactions with humans, other applications or smart devices. Gartner defines API management as the set of people, processes and technology that enables an […]

Software engineering shortage leading to a price war

Everest Group reports that although a talent shortage exists across the overall engineering, research and development (ER&D) landscape, the supply crunch is much more pronounced for emerging skills, such as cloud engineering, artificial intelligence and machine learning (AI/ML), internet of things (IoT), analytics, cybersecurity, and augmented reality and virtual reality (AR/VR). According to Everest Group, […]

PodChats for FutureCIO: What lies ahead for DevOps in 2022

As legend would have it, the original concept behind DevOps came about during a discussion between Andrew Clay and Patrick Debois in 2008. At the time they were pondering the drawbacks of Agile and were discussing an alternative. Today DevOps is part of the computing lexicon often being brought into the discussions whenever the topic […]

The new face of resilience, opportunity and risk in 2022

Gartner’s top predictions explore three aspects of the lessons that business and IT leaders have learned during ongoing disruption and uncertainty – the push toward human centricity, the race to resilience and the ability to reach beyond expectations. “The lesson of the pandemic has been to expect the unexpected and be prepared to move in […]

Gartner: Four characteristics to future-proof quality management

With new digital capabilities, operational transformation and public value shifts changing the way companies are managing quality, leaders must transform their organization and adopt four key characteristics. “The world we know is disappearing and reorganizing in a very different way,” said Ankur Mehta, director advisory with the Gartner Supply Chain practice. “For quality leaders, it […]

Gartner: business composability is key to reconfiguring how work is done

Gartner forecasts worldwide IT spending to reach US$4.5 trillion in 2022, up 5.5% from 2021. “Enterprises will increasingly build new technologies and software, rather than buy and implement them, leading to overall slower spending levels in 2022 compared to 2021,” said John-David Lovelock, distinguished research vice president at Gartner. “However, digital tech initiatives remain a […]

PodChats for FutureCIO: Revolutionising operations and realising the future of work

By 2022, IDC predicts that 75% of enterprises will embed intelligent automation into technology and process development, using AI-based software to discover operational and experiential insights that will guide innovation. Over the next few years, IDC researchers expect to spend on AI-enabled RPA to outpace that of non-AI-enabled RPA. Robotics Process Automation (RPA) is a […]

5 value-add benefits enterprises seek from application sourcing

Optimizing application is a mandate for enterprises of all sizes, but enterprises seek more business value from sourcing engagements. According to Everest Group enterprises with revenue less than US$5 billion have witnessed a steep increase in adoption of application services (AS), increasing from 55% to 79% in the last two years. The growing share of […]

Developers are important in the modern enterprise

Given their role in designing, building, and executing digital strategies, developers have become indispensable to modern enterprises. Arnal Dayaratna, research vice president, software development at IDC, describe software developers as product designers, product managers, business analysts, builders, strategists, and sales professionals all rolled into one. “This expansion of the responsibilities of developers means that developers […]

Ecosystem benefits as enterprises continue cloud migration

Synergy Research Group shows that across four key cloud service and infrastructure market segments, operator and vendor revenues for the first half of 2021 were $235 billion, having grown by 25% from the first half of 2020. The biggest growth was seen in cloud infrastructure services, comprising IaaS, PaaS and hosted private cloud services. The […]

Gartner updates emerging technology trends for enterprise software

At the onslaught of the COVID-19 pandemic, vulnerabilities in business models that focused on efficiency became apparent. Efficiency has introduced fragility at a time when businesses needed to be flexible. According to Gartner, smart businesses pivoted to a more modular setup, creating composable business. Gartner posits that in adapting to the constraints of COVID-19, organisations […]

Plugging the security compliance gap with automation

With more new vulnerabilities reported in 2020 than in any year in history and an increased focus on industry regulatory standards that harden images and fortify security, there is a heightened focus on maintaining infrastructure security compliance across environments. Failure to comply with regulatory standards can lead to failed audits or risk assessments, putting an […]

Crestron enhances the hybrid meeting experience with intelligent video

As businesses shift to a hybrid-first environment, where seamless collaboration between dispersed teams is a top priority, one of the biggest challenges has been ensuring every person in the meeting has an equal seat at the table. Room systems with intelligent audio and video features, paired with the software innovations from meeting service providers, such […]

Meeting solutions get poor marks for integration and collaboration

You’d think after years of development and trial-by-fire of COVID-19, vendors will have refined their solutions. Alas, this remains wishful thinking. Workplace integration and workstream collaboration (WSC) in virtual meeting solutions are key capabilities for technology buyers when building out their hybrid workplaces, but both capabilities currently rank low in buyer satisfaction. “The Gartner Product […]

Seizing opportunities beyond physical borders

The global COVID-19 pandemic has put a halt to physical movements and travel, impacting businesses around the world. As a result of this situation, businesses have had to adapt and alter their growth plans to continue hitting revenue targets and avoid getting left behind. The good news is: as geographical borders are closing, digital borders […]

JUMBO Group wants to bring SG’s food culture to the world

Like many other industries not only in the island nation but around the world, Singapore’s F&B sector has been battered by the pandemic. Eileen Chua, managing director, SAP Singapore, however, noted that the crisis has prompted some to look for opportunities to innovate and thrive in what she calls the ‘never normal’ and to invest […]

Juniper Research warns robocall fraud to costs consumers $40 billion

Juniper Research has found that consumers will lose $40 billion to fraudulent robocalls globally in 2022; up from $31 billion in 2021. Fraudulent robocalls pose threats to consumers by encouraging the disclosure of personal information that fraudsters can use for identity theft. In most robocall fraud cases, fraudsters impersonate a genuine brand or enterprise to […]

Business technologists drive enterprise-wide tech investments

Gartner defines business technologists as employees who report outside of IT departments and create technology or analytics capabilities for internal or external business use.  Half of business technologists produce capabilities for users beyond their own department and/or enterprise. They are primarily responsible for building analytics capabilities (36%) but are also involved in building digital commerce […]

PodChats for FutureCIO: Why and why not of Cloud ERP

Enterprise Resource Planning (ERP) is a staple of many businesses in Asia, particularly mid to large enterprises. There are also several successful local ERP brands that have built their reputation around localization and customization. The advent of the cloud didn’t necessarily accelerate the shift to cloud for ERP until recently as businesses get accustomed to […]

Hyper personalisation: key to the future of digital banking in ASEAN

The Boston Consulting Group says evolving customer expectations, enhanced digital penetration and the pandemic are conspiring to accelerate ASEAN consumers transition to digital. The opportunities have attracted new market players with fresh ideas. For incumbent players, this new competitive landscape presents a natural threat to their dominance and an opportunity to re-emerge better than before […]

Cloud migration: the key to business preparedness and growth

The rising cloud adoption has undoubtedly opened more opportunities in the region and in fact attracted suppliers to increase their investment in the APAC markets.

FutureCISO Security Alert: 26 common on-prem databases vulnerability

Your data is not secure: 46% of on-prem databases globally contain vulnerabilities, according to the Imperva Research Labs study

Business recovery drives enterprise application use

IDC says the global enterprise applications revenue grew 4.1% in 2020 as organizations responded to the pandemic with investments in digital resiliency

PodChats for FutureCIO: monetising the new banking paradigm

50% of in-branch transactions will be initiated as pre-staged transactions or appointments for specialists that start on digital platforms and are fulfilled on bank-owned technology and locations.

PodChats for FutureCIO: Hurdles and opportunities of cloud ERP

Moving ERP in the cloud can change the way businesses work towards a better, efficient, and highly productive and agile work culture

Safety and productivity to drive the digitization of mining

Fundamental investment drivers are ensuring the safety of the workforce and improving productivity levels, ABI Research forecasts $9.3 billion spend by 2030

Migrating SAP applications to Azure with IBM

Discover three benefits for migrating your SAP applications to Microsoft Azure with help from IBM Managed Services.

Migrating SAP to the cloud

The paper, Migrating SAP to the cloud, provides an easy-to-read guide to helping you chart your migration from ECC to SAP S/4HANA

Comparative guide to managed cloud services for ERP

No one said the journey to the cloud is going to be easy. Here is a quick but comprehensive guide to help you navigate your migration journey to the cloud.

Automation-infused strategies help weather crisis

Enterprises that were well along their digital transformation journey when the COVID-19 pandemic began have fared far better than others in navigating the challenges of demand fluctuations, remote work, and addressing new customer experience expectations.

Let DORA help you explore your DevOps ROI

CIOs are often flying blind on the ROI from their total investment in software development, IT operations, and application security. Enter DORA.

APAC hunger for digital content driving mobile app services

Frost & Sullivan’s recent analysis reveals that the mobile services market in Asia-Pacific (APAC) is witnessing increased mobile applications consumption.

PodChats for FutureCIO: Modernizing process automation in ASEAN

From a CIO’s perspective, process automation including RPA has enabled the organisation to remain competitive by helping reduce cost, improve resource allocation, and streamline repetitive tasks.

Low code-no code integration for agile data management

Organisations are constantly looking for ways to make information more readily available, technology deployments faster and IT upgrades more efficient.

PodChats for FutureCIO: How WFH is impacting the workforce in ASEAN

Companies that adopted a solid cloud strategy both for IT management tools and business software were far less affected by the pandemic.

Vallen’s on-prem to cloud journey

Distributor, Vallen, opted to move from an on-prem ERP to a SaaS-based platform to enable it to expand from one market to multiples across Asia.

COVID-19 strengthens the value of AI investments

We have now entered the domain of AI-augmented work and decision across all the functional areas of a business. Responsible creation and use of AI solutions that can sense, predict, respond, and adapt at speed is an important business imperative

Simulation software use among manufacturers to face resistance

Use of simulation software in manufacturing continues to rise but it faces stiff resistance internally owing to persistent tribal knowledge within some facilities where staff is hostile to change

Boards and CEOs will invest in tech with clear outcomes

Gartner forecasts global IT spending is projected to total $4.2 trillion in 2021, an increase of 8.6% from 2020.  John-David Lovelock, distinguished research vice president at Gartner, says CIOs are looking for partners who can think past the digital sprints of 2020 and be more intentional in their digital transformation efforts in 2021. “This means […]

Five business trends in manufacturing for 2021

Gartner lists five trends that will impact manufacturers globally, including digital and product experience, data monetization and ecosystem partnerships

PodChats for FutureCIO: Optimising digital touchpoints for greater customer satisfaction

With the COVID-19 pandemic, there was a big shift in customer behaviour in terms of the fear of missing out, lockdown, and limited mobility. This requires them to find other channels, and this is where digital plays a big role.

Business and operational outcomes to drive IDP adoption

Intelligent Document Processing (IDP) adoption swells as enterprises seek to lower costs through automation, growing 55-65% in 2021

IDC outlines ERP selling points in APAC

“We have been seeing increased traction from on-premises to cloud-enabled solutions in the region over the last couple of years. The changing manufacturing landscape along with significant interest towards integrating value chain data for improved operational resilience has been one of the top drivers for choosing a cloud-based ERP application”, said Sampath Kumar Venkataswamy, senior […]

Entrust puts the trust back in emails

Entrust announces general availability of Verified Mark Certificates to improve email authentication and brand assurance under BIMI Standard, including gmail.

APIs will $138 billion embedded finance growth

Embedded finance market value to exceed $138 billion in 2026, as apis intensify fintech competitive landscape, says Juniper Research

PodChats for FutureCIO: Modernising the mainframe for the digital era

Mainframe technology powers many of the modern applications we take for granted today. ASG’s Praveen Kumar answers the puzzle of keeping the apps on

Technavio shorts: IT challenges and growth opportunities

Information technology’s fingerprints are everywhere driving industries and markets to new competitive heights. Here is a short-list by Technavio of key tech trends

PodChats for FutureCIO: How AI reshapes the customer engagement of tomorrow

A platform that is powered by AI creates an intent-enabled action by the system and use that information to support the agent to carry out a conversation.

Digital disruptors: Unleashing advanced analytics

Advanced insights have never been more accessible to everyone. Get inspired. Get fired up. Become a Data Disruptor. Click on the link to download the Alteryx e-Book and begin your journey.

The expanding role of developers in the digital enterprise

Developers bring software-driven competitive differentiation to their enterprise, and agile development response to changing needs that were unanticipated for many organizations.

PodChats for FutureCIO: How Agile 2 re-aligns Agile for the New Normal

The original Agile Manifesto may have kickstarted the agile movement 20 years ago but Agile 2 clears the air for its more meaningful and relevant application today.

ATxSG to address the intersection of tech, society & the digital economy

More than 350 expert speakers from across the globe convene to engage in challenging conversations spanning all aspects of technology at inaugural Asia Tech x Singapore.

APAC enterprises growing their AI baby teeth

The latest research uncovers the newest trends in AI maturity for APAC, including that 70% of organizations’ spending on AI was unaffected or even increased in 2020

PodChats for FutureCIO: Improving your ERP odds

Up to 50% of ERP projects fail the first time around. FutureCIO spoke to executives from three ERP solutions providers to get their view on how to improve your odds of successfully implementing ERP.

Why Hong Kong business leaders resist DX

Rackspace Technology survey finds continued resistance to digital transformation among Hong Kong businesses

Harnessing low code platforms for speedy, sustained innovation

Digital transformation is about having the right skillsets, both IT and non-IT. It’s called citizen development, with IT forming the fundamentals.

Customer experience future hinges on personalization

Personalization will be key to the post-pandemic customer experience journey. Should you join the bandwagon? After that, how?

Avoiding becoming another ERP failed stat

Some ERP projects fail. Eric Kimberling of Third Stage Consulting, outlines who makes the mistakes at what stage in an ERP journey. This is worth your 20-minutes.

Importance of digital threads in supply chain

While retailers have been incorporating data into their decision-making for years, the manufacturers of the products they stock are now beginning to create digital threads

2021 themes influencing supply chain innovations

Gartner outlines supply chain innovations can provide positive impact on people, performance and industries.

Five AP automation success stories to guide CIOs

Automating end-to-end accounts payable (AP) processing is a big win. This e-book highlights five AP success stories from Kofax customers.

CIO lookup: The benefits of accounts payable

This Kofax white paper breaks down the AP automation issues faced by organizations and highlights the statistics that show there are major benefits to be gained in implementing an AP automation system.

PodChats for FutureCIO: How UCC must evolve to meet the new way of working

When it comes to communication, priority is now placed on the desired experience as opposed to what technology or even platform to use.

4 common IT infrastructure monitoring mistakes to avoid

Organisations may already have infrastructure monitoring solutions in place, but are they using it to the fullest potential? LogicMonitor’s Richard Gerdis explains.

Data privacy business in hot demand

Demand for data privacy management software will remain strong, driven by expanding regulatory and data management requirements, says IDC.

Two-thirds of enterprises have invested in Industry 4.0

Lack of visibility on returns and reduced cash flows have caused somewhat of a dip in enterprise spending on Industry 4.0 from the pandemic.

How to compete in the new era of customer-centric insurance

This whitepaper focuses on how insurers can compete in the new era of customer-centric insurance by adopting an agile pricing strategy that recognises changing behaviour and risk profiles.

Proficiency in tech and data to influence an enterprise’s success

A global survey by ThoughtWorks suggests that an enterprise’s future success will be determined by their proficiency with technology, data and software

Virtual gatherings to stay on after COVID-19

A study revealed that 84% of Singaporeans believe everything will have a virtual component in the future; social gatherings and weddings lead non-work virtual attendance

New storage brands certified to run Cloudera DPPC

Cloudera says QATS certification means easier migration to enterprise data cloud, optimizing storage strategies to unlock real-time data insights and drive better business outcomes

CSHK deploys Nutanix DaaS to enable work from anywhere

Construction firm CSHK has adopted Nutanix Frame as a means to help engineers access powerful BIM technology from any computer without the need for upgrades

PodChats for FutureCIO: Orchestrating a data-driven enterprise

Despite all the advances in technology, including advanced analytics, data management, artificial intelligence and machine learning, the CEOs that participated in the EY study, acknowledged significant gaps remain in their organisations’ ability to generate value from their data. Other interesting points, 41% report being able to combine machine and human data effectively to make informed […]

Hyperautomation will be a condition of survival

Organizations will require more IT and business process automation as they are forced to accelerate digital transformation plans in a post-COVID-19, digital-first world

Thai insurance broker ups the digital game with cloud ERP

TIDLOR to use Oracle Cloud ERP to streamline internal processes to increase productivity and flexibility to meet ongoing compliance and regulatory requirements.

Solution extensions to advance digital transformation

SAP solution extensions are tested third-party developed applications that advance digital transformation for enterprises by integrating with core SAP systems

Partnership to digitise recycling

Capgemini and Heng Hiap Industries will collaborate to co-create solutions to accelerate the future of recycling in Southeast Asia

PodChats for FutureCIO: The business value of iPaaS

The days of high code and ESBs may be coming to an end. iPaaS lets you connect on-premises software and cloud applications, sometimes referred to as hybrid integration.

Hong Kong’s YF Life gets a new policy management system

YF Life has adopted eBaoTech LifeSystem Suite for its policy management system as part of its digital transformation journey.

The CIO’s guide to understanding cloud ERP buyers and providers

This NetSuite report is based on our experience in ERP selection deals, describes the two major categories of cloud ERP buyers as well as the two major categories of cloud ERP providers.

A CIO’s guide to 7 ways small businesses benefit from ERP

This NetSuite paper explores the key challenges that organisations are confronting right now and shows how a cloud-based software system can help them transform their companies into resilient organisations that can weather any storm.

FutureCISO Security alert: Check your apps for vulnerable opensource parts

Analysis of more than 1,500 commercial codebases finds that opensource security, license compliance, and maintenance issues are pervasive in every industry sector

Supply chain leaders need better tech, platform and data

The IHS Markit survey reveals that nearly two-thirds of global supply chain leaders report needing better technology, platforms and data to meet cost goals

Asia DevOps teams favour visual development

58% of developers cite security and development integration as the biggest challenge they face in adopting low-code development platforms.

ASEAN 2021 business priorities in crisis and beyond

The Oxford Economics study commissioned by SAP Study revealed that ASEAN enterprises have set sights on post-pandemic success with growth and customer experience considered top priorities

Payments by facial ID not hindered by face mask

Facial recognition for payments authentication to be used by over 1.4 billion people globally by 2025, face masks are not stopping adoption.

How vendors can better understand enterprise customers

Why is it that vendors often miss the mark when it comes to understanding what is driving the CIO of a specific company? Gartner’s Hank Barnes suggests developing Fusion Teams. Not enough to have one person like a CTO represent the customer.

Protecting Office 365 data is keeping SG IT leaders awake

Following remote working, protecting Office 365 data is keeping Singapore IT decision-makers up at night

2021’s 10 govt tech trends for 2021

Gartner’s 10 technology trends address critical security, cost containment and citizen experience challenges in the public sector

App modernization strategies in APAC

To achieve customer-centricity, organizations are putting resources and focus on modernising their applications.

A modern application platform for a customer-first culture

This complementary eBook from OutSystems reveals how to make a customer-first culture a reality rather than an unrealisable aspiration.

App Dev priorities in an era of crisis and recovery in manufacturing 2020

The Speed of Change: App Dev Priorities in an Era of Crisis and Recovery, Manufacturing 2020, reveals how manufacturers have shifted their digital priorities and are responding to the continuous high demand for applications, while grappling with difficulty finding new development talent.

App Dev priorities in an era of crisis and recovery in financial services 2020

The Speed of Change: App Dev Priorities in an Era of Crisis and Recovery, Financial Services 2020, reveals how financial services firms are shifting their digital priorities and responding to the continuous high demand for applications while grappling with difficulty hiring new development talent.

Building smart enterprise applications in the cloud

Low-code platforms give companies the ability to deploy new applications, see results and make changes quickly contributes to business growth.

Insurers to weaponize IT even as the tech talent gap persists

Insurers will weaponize technology to drive growth and differentiation. Investments in composable technology platforms, value chain-specific solutions, and nurturing digital talent are the top insurer priorities in the near term.

Strong appetite for public cloud in APAC to remain until 2024

Cloud reliability, scalability, availability, reduced Capex spend, and security are driving enterprises to migrate to public cloud services with a renewed enthusiasm.

PodChats for FutureCIO: Addressing enterprise app vulnerabilities in the cloud

As enterprises push the cloud envelope, they must not loose sight of the security angle regardless of whether they develop applications or outsource its software needs.

Critical imperatives for growth and existence after 2021

Adoption of business models and operation processes anchored on strong digital strategies are no longer a luxury reserved for a few, but a critical imperative for growth and existence in the coming years

Recovery and growth to drive Govt IT spending in 2021

Gartner predicts government spending on devices and software to record highest increases year-over-year

COVID-19 to boost low-code adoption in 2021

A surge in remote development boosted low-code adoption despite ongoing cost optimization efforts – the silver-lining in digital transformation during COVID-19.

PodChats for FutureCIO: ERP trends for 2021 and beyond

The intent of ERP is to transform disconnected data into connected intelligence via the help of AI-integrated SaaS, leading to greater business outcomes and shareholder returns.

PodChats for FutureCIO: Financial crime from the perspective of the CIO

GBG’s Dev Dhiman says financial crime has reached a point where fraud attacks have grown in sophistication, enabled by digitalization, hyperconnectivity and data deluge.

G2P robotics in supply chain find purpose in COVID-19

Covid-19 accelerates demand for non-invasive tech to ensure social distancing in warehouses, demand for robotic G2P systems will quadruple through 2023

App-based mCommerce to power biometrics adoption

Juniper Research warns that biometrics may be an established part of the ecosystem, payments and eCommerce apps have not kept pace with the rate of innovation

Four tech predictions that will transform businesses in 2021

Rackspace’s Sandeep Bhargava acknowledges that APAC’s tech industry has a whole new set of unknowns to deal with in 2021. He remains hopeful it will not be the same as 2020.

Cybersecurity scare to drive quantum cryptography

Growing concerns about effective data security and privacy in quantum computing fuels quantum cryptography, allowing businesses to encrypt data quickly and securely.

2021 predictions: a few more things

We started publishing predictions for 2021 as early as October last year. As we close January, we list below a few more predictions courtesy of the purveyors of technology solutions and services. Apologies if there is little coherence in the flow of this article but we are simply conveying what technologists are declaring as observations […]

Operational efficiency and CX to drive RPA adoption into 2022

As the COVID-19 crisis drives home the importance of automation, enterprises look to scale RPA initiatives and large tech players enter the vendor landscape

Ecommerce and contactless spend to drive digital wallets use

Juniper Research found that the increased use of contactless mobile payments during the pandemic, prompted by concerns around cash, has seeded greater wallet use across the payments’ ecosystem.

Cloud-based email and web security more popular in APAC

Cloud-based deployments are projected to lead growth as more enterprises move their emails to the cloud and rely on the internet, including remote working, especially during COVID-19.

Frost presents 8 global growth opportunities for 2021

Frost says changes in user behavior patterns will trigger major changes in consumption and business models. It lists 5 steps to grab the opportunity

PodChats for FutureCIO: CTO as the driver of digital transformation

Successful companies will come up with an end-to-end strategy for collecting, analysing and reporting data relevant to their products and services. CTOs orchestrate this plan.

Wall Street English to leverage Vonage for online classes

Wall Street English is embedding the Vonage Video API into its learning platform to enable students to learn online the way they would in the physical world minus the risk of COVID-19 contagion.

PLM essential to digital manufacturing future

ABI Research forecasts manufacturers will spend US$5.8 billion on PLM software by 2026 as part of digital ambitions with automotive and electronics leading

FSIs need customer-centric data management strategy in 2021

Financial institutions must create a data strategy that is supportive of this customer-centric paradigm they wish to become.

Podchats for FutureCIO: Under the hood of business transformation

Gartner predicts that by 2022, 50% of businesses will participate in event-driven business ecosystems. Sumeet Puri shares a business-friendly chat on EDA.

Playing the long game with chatbots

The global chatbot market is expected to grow by US$1.11 billion accelerating at a CAGR of almost 29% between 2020-2024. Technavio noted that during 2019, the retail segment dominated the Global Chatbot Market in 2019. Amazon, Flipkart, Alibaba, and Snapdeal are a few of the major e-commerce platforms. These retailers are implementing chatbots to provide […]

“Heart-ing” Digital

How do you achieve financial inclusion in rural Asia? RCBC’s Lito Villanueva shares the innovative strategies that the bank took to win the hearts and minds of Pinoys nationwide

AWS outlines 8 technologies that will change lives in 2021

Werner Vogels, Amazon VP and CTO, shares 8 tech-led ideas he believes will shine in 2021 – that these technologies will further accelerate the digital world

PodChats for FutureCIO: Shifting digital document processes

In the future of work, CIOs will need to consider how technology can sustain a distributed workforce model that reaches beyond the restrictions of a traditional office environment.

3 technologies that CIOs should look for in 2021

Businesses can achieve greater value by visualising their operations through both real-time data and source system data.

One Identity reveals barriers to Zero Trust Framework adoption

The CXOCIETY roundtable “Architecting a Scalable Trust Strategy” revealed interest on zero trust strategy but barriers remain as revealed by the One Identity study

6 steps to customer service excellence using VoC

Service organizations can gain insights from customer motivations, impressions and experiences using a VoC strategy focused on cx

AI growth falls short of investor hopes – get used to it!

With vendors infusing AI into existing software products, the overall market size will grow to $37 billion by 2025, down from the earliest forecast of US$200 billion. COVID-19 is not to blame.

Tech trends not happening in 2021

While media, vendors and some analysts may be hyping these, ABI Research analysts are saying “not gonna happen” with several emerging tech including environmentally friendly 5G, explainable AI, VR going mainstream and WiFi 6E.

AFFINBANK modernises multi-channel customer engagement

AFFINBANK builds deeper customer relationships, lowers operational costs, improves telesales capabilities and reduces average call abandonment rate using Genesys customer experience platform

Gartner ranks IT governance as the top risk for 2021

2021 Audit Plan Hot Spots Report highlights how COVID-19 has dramatically accelerated digital risk

Alternative reality finds real-world use cases in construction

The demand to complete projects within budget and on time has propelled construction companies to leverage AR and VR technologies to save time, reduce errors, prevent rework and create a long-term return on investment

COVID as an accelerant to application modernization initiatives

Application modernization is nothing new. Its been happening for years but COVID-19 is accelerating as a pace no one expected driven largely by the need to get back to business-as-usual

XL Axiata uses event broker tech to enhance data offerings

Adopting an event-driven architecture has enabled XL Axiata to ingest all transaction data around its data offerings and distribute it to relevant systems through a centralized platform.

IDC’s top 8 ICT and industry predictions for 2021

Business leaders around the region are now focused on their Return to Growth investments and Next Normal operating or business models and are looking for guidance more than ever.

Video: Top 10 digital transformation predictions for 2021

If there are two words to describe the state of transformation in 2021, they are change and flexibility. Achieving these two goals will require relentless focus and unwavering control of your transformation initiatives

Digital fuels cloud adoption in the financial sector

FS industry now recognizes that cloud-based solutions can help them safely and securely accelerate their digital transformation initiatives while focusing on their core business.

Blockchain succumbs to COVID-19

The 2018 crypto winter wiped 80% of the total aggregate market cap, and since then, more than 2,000 cryptocurrencies have collapsed. COVID-19 had a significant impact on investment opportunities and appetite for new blockchain applications.

Excess software expenditure is draining budgets – choice or challenge?

We must acknowledge the extent of expenditure and the need for aligned discipline in order to deliver appropriate return from such a significant business asset.

IDC reveals 12 core capabilities for 4th-gen core banking systems

Is the banking industry getting ready to upgrade core banking systems? IDC lists 12 core capabilities will allow banks to respond to many big changes upcoming in the future of financial services

IDC unveils top 10 IT predictions for 2021

The COVID-19 pandemic highlighted that the ability to rapidly adapt and respond to unplanned/foreseen business disruptions will be a clearer determiner of success in our increasingly digitalized economy.

PodChats for FutureCIO: Making a business case for DevSecOps

Greater than 50% of apps are always vulnerable for organisations that have not adopted DevSecOps. DevSecOps is critical for enterprises that must rapidly develop and deploy digital innovations.

Why CDOs need to work with CFOs

It turns out that CDOs, looking to exploit AI, data and analytics to drive productivity need to work with CFO’s who are looking at their firm’s debts

Gartner survey reveals AI priorities unchanged in 2020

Cost optimisation, customer experience, and revenue growth are top focus areas for AI Initiatives, only 21% admit their AI projects are in production

Better customer service to come with better governance

To improve customer service contact centre professionals should lead the charge toward governance models that tame behaviours leading to bad customer experiences.

Thailand’s Krungsri unifies FX platform

Krungsri overhauls IT infrastructure consolidating complex systems with multiple interfaces to one single integrated front, back, and risk platform.

Plugging the insecurity hole in rapid application rollout

A cloud-based approach for security testing not only ensures that applications are developed faster but also help to increase visibility into the testing environments. But at what cost?

Collaboration is not in the blood of construction leaders

A Finalcad study revealed that 97% of construction firms find it challenging to work collaboratively with leaders saying the sector lacks the digital capability to meet the requirements of a smart city

IDC: the business case for low-code development platforms

IDC says low-code development platforms can help Asia-Pacific enterprises turn into the digital innovation factories they need to be to survive and thrive now.

Accelerating digital transformation with low-code platformification

Low-code development is a paradigm shift to make you more relevant to where the market is moving towards. It comes down to how fast you can go-to-market and how fast you can react

RPA spend to double despite COVID-19

Gartner says global RPA revenue to climb to $2 billion in 2021, despite economic pressures from COVID-19. Gartner predicts nearly half of all new RPA clients will come from business buyers who are outside the IT organization.

Podchats for FutureCIO: Achieving the economic benefits of low-code development

Leonard Tan, Singapore country manager for OutSystems shares his view on low-code development platforms, the challenges, opportunities and approaches organisations might take in pursuit of better, faster and more affordable application development processes.

How COVID-19 elevates the role of CIOs in banking

As banks start to reopen and employees return to the office, the role of CIOs will remain just as crucial as they redesign workplaces to adhere to social distancing measures and cater for a larger cohort of remote staff.

Is cloud-native an important consideration?

The trend for cloud-based ERP will intensify with increased adoption across all organizations. Traditional ERP vendors had all moved their software to the cloud and moving their customers to use the software on the cloud.

With banking software, functionality alone won’t cut it

Those vendors that believe that their broad and deep banking functionality will ensure their DBPP a place on a shortlist forever need to rethink and accelerate.

Digital banking innovation intensifies competition

Continuous integration and deployment represent a way to automate the most time-consuming steps in software development and deployment.

Recurring challenges with DevSecOps in Asia

Back in 2008, Patrick Debois and Andrew Clay Shafer drew the beginnings of DevOps while discussing the concept of agile infrastructure. DevOps is a methodology that unites software developers, IT operations with extensive automation with the shared goal of delivering high-quality products rapidly and securely. DevSecOps is about embedding security into these process and automation. […]

Business brains plus IT intelligence equals business success

Business and IT department leaders must set up their employees for success with the right mix of business brains and IT intelligence to overcome organisational barriers, and drive innovation.

IDC sets digital guidepost to help APAC banks in the next normal

A new breed of digital core banking systems built on and using the technologies of our time exists, making migration easier, with the agility to continuously evolve core banking systems as needed.

Time-to-market pressures ups risks for substandard apps

ESG lists several recurring practices in modern application development that showcase a lack of concern for security risks

Unlocking Singapore’s insurance sector with (un)structured data

Insurers rely on rich data to gather useful insights they need to develop the right products and services their customers need, as well as to make their business more efficient and agile.

Inefficiencies straining legal professionals during COVID-19

Gartner suggests legal pros think more in terms of establishing a process to guide risk tolerance for resourcing decisions, rather than a fixed set of rules.

IT services and software remain a priority for governments during COVID-19

To sustain economic viability, government organizations also deployed government recovery assistance programs which assist small businesses and allow workforce reskilling, suggested Gartner

Resetting SG business for the New Normal

The IBM eOpenHouse provides a platform for Singapore SMEs to take advantage of innovations in technology and learned experiences to ride out the pandemic crisis and create agile businesses

Hybrid workers want wellness-equipped smart offices

Application & IT Leaders can help organizations save costs and create safer office spaces by investing in advanced technologies

CIO buyer’s guide to business management software

This Oracle NetSuite white paper outlines the nine essentials of a complete financial management system and how the right solution can help you keep up with the rapidly changing business world.

2020 state of automation intelligence in Hong Kong

This cross-industry, cross-functional view of automation in Hong Kong offers a practical look at the issues, challenges and opportunities for CIOs and IT.

SAP and Oracle benefit from transformation-led spend in 2019

As businesses undergo digital transformation to meet the challenges of the digital economy, modern software with its properties of automation, connectivity, and visibility has become critical to achieving competitive advantage. Enterprise applications (EA) are the engine of the business, providing the data, intelligence, and computational tools necessary to function in the digital economy and every […]

APAC manufacturers must increase supply chain visibility

A new report by IDC recommends that manufacturers in Asia-Pacific should increase investment around delivery supply chain visibility

Surviving and thriving in the New Normal

Tools and solutions were already there before the COVID-19 pandemic; new capabilities are being added as companies face off-market and operational challenges or pivot their business model.

eDiscovery drives digital transformation in legal practice, says IDC

IDC says despite pouring billions legal technology companies continue to miss the boat when it comes to what buyers in the legal profession want from their technology investments.

ITE and TIBCO to co-drive data engineering in Singapore

Singapore’s Institute of Technical Education to collaborate with TIBCO to on a five-year collaboration in data engineering

Factors that will drive sixfold growth in AI use

Economic effects from the COVID-19 pandemic have widened the dichotomy between early AI adopters—the ‘AI haves’—and the trailing followers—the ‘AI have nots’.

ERP migration: How to simplify and accelerate bank integration

In this latest eBook, you will learn about the IT challenges involved in the bank integration element of ERP cloud migration.

Conversations to improve connected customer experiences

Infobip’s Conversations is an omnichannel cloud contact centre solution with automation and a chatbot building platform option – ‘Answers’

How TEAG automates invoice processing from within SAP

This case study documents how TEAG Thüringer Energie AG was able to automate processing 60,000 invoices within its SAP ERP system with the help of xSuite.

Everything you need to know when automating invoice processing

You want to automate invoice processing, but you don’t want those nasty surprises vendors don’t tell you. This xSuite Group whitepaper aims to present the costs, both direct and indirect, that should be considered when making this kind of decision.

Finding your way to legacy modernization with low-code

This OutSystem eBook takes provides clear direction for leaving legacy system nightmares behind. It offers a practical way forward with low-code that you don’t want to miss.

How retail banks fulfil the digital promise

For CIOs looking to guide their bank to achieve their digital transformation strategies, this report shows how low-code can help achieve those goals.

How to fix the problem of Why IT struggles with digital transformation

This OutSystems eBook – Why IT Struggles with Digital Transformation (and What to Do About It) explores how CIOs can adapt their application development and delivery practices to deliver applications 5-10 times faster.

Accelerate digital government with low-code development

How do you improve the quality of citizen user experience while lowering the cost of service delivery? This paper tells you how to do so and more.

IDC says India enterprise software stumbles on COVID-19

India’s enterprise software market will drop to 3.8% YoY in 2020 says IDC blaming the industry’s decline mostly on COVID-19.

Blockchain projects fall victim to COVID-19

The drive across various APAC economies to improve payment methods and assist in maintaining records for regulatory compliance and checks continues to be the most dominant mindset that is expected to benefit blockchain investments in the region.

Optimizing payments during an ERP cloud migration

Companies moving their ERP to the cloud want to maximise the effort. One business applications high on the migration is payments. This Kyriba ebook reveals best practices in the migration

Monetising applications with secure software supply chain

As businesses grow to depend on software to operate many of its businesses, care must be taken to ensure that errors are minimised at all stages of development to protect the enterprise.

91% of open source code in use today poses significant risks

Analysis of more than 1,250 commercial codebases reveals that open source security, license compliance, and operational risk remains widespread

The future of work is still being written

The Forrester report, The Future of Work is Still Being Written, details what leaders are doing to prepare their workforce for this future.

Buyer’s guide to using RPA in Fintech

This Buyer’s Guide helps you identify the biggest opportunities for using RPA in fintech, explores its many advantages, and discusses the benefits of using UiPath as your RPA vendor.

Rolling out a secure multi-experience outcome from the inside-out

IT must interpret what product marketing is telling them and bring together technologies, including applications, to enable the creation of the final products (and or services), and to do so without disrupting business-as-usual.

Enhancing your email’s immune system

This white paper offers approaches you can take to mitigate the risks with use of emails, without sacrificing the convenience and power of communication tools like email.

Equifax innovates to help the credit invisible population

This case study describes what Equifax did to attain access to all its data, reduce time to market for analytics insights, differentiate, and start gaining market share to become a true thought leader in its industry.

FutureCIO QuickTakes: Selecting your RPA vendor

We buy from people we like. It is just the nature of who we are. It doesn’t matter if the second generation Apple iPhone is a copycat of other models or that there isn’t much real innovation in the iPhone 11 compared to the 2007 model – at least nothing that no one else has […]

Innovation from both sides of the fence: the Citi D10X story

In this exclusive with FutureCIO, Victor Alexiev, the Asia Pacific head of Citi Ventures Programs & Strategic Partnerships for ICG, reveals how the bank aligns its innovation strategy across the global organisation. ICG means Institutional Clients Group.

HDFC offers Indian business travellers a better way to manage expenses

As spending gets easier, driving control and improving employee experience gets more complicated. Automating and integrating travel, expense, and invoice management can help improve how enterprises manage their finances

Achieving a single view of the data

Everyone in an organisation needs access to data to enable decision-making but when you have different systems feeding off and feeding to (other systems) a different view of the data – what do you have? A monster!

Chun Wo Construction moves its data management to the cloud

A subsidiary of Asia Allied Infrastructure, Hong Kong-based Chun Wo Construction specializes in mega-size integrated construction projects in Hong Kong and Southeast Asia. Hong Kong projects include the Central-Wanchai Bypass, Liantang/Heung Yuen Wai Boundary Infrastructure, the Hong Kong-Zhuhai-Macao Bridge Passenger Clearance Building, the Guangzhou-Shenzhen-Hong Kong Express Rail Link (Hong Kong Section) and the MTR Shatin to […]

Is PropTech consolidation good for CRE industry?

Data usability challenges continue to hinder productivity while a majority of CRE leaders believe automation will impact jobs and transform the workforce

Nucleus Research’s Guidebook to Connected Planning with Anaplan

Nucleus found that Anaplan customers adopting a connected planning strategy were able to drive faster decision making, increasing manager productivity while accelerating planning and reporting, reducing costs, and increasing flexibility.

Streamlining retail staff scheduling

Target Australia is one of the nation’s largest department store chains, operating more than 305 stores nationwide. With 14,000+ employees nationwide, how do you effectively manage operations? We answer that here.

State of Connected Planning at a glance: Retail

A global survey of retailers revealed that 52% of retailers view increased collaboration as a requisite to achieving planning change. Find out more about the survey details and how connected planning fits into the overall strategy for retailers.

AI, big data and precision medicine at core of AstraZeneca-Singapore partnership

The key objective of these collaborations is to help Singaporeans enjoy good health and quality healthcare, by using technology to identify risk factors for disease prevention, enable earlier diagnosis, and to improve the treatment and management of chronic diseases such as diabetes, heart disease and cancer.

How Can Real-Time Information Help Bring the Freshest Spices to Homes Across India and Beyond?

For more than 50 years, Everest Spices has helped cooks create tasty dishes with its range of pure and blended spices. As one of India’s leading spice brands, Everest Spices strives to run efficient processes to help ensure that prime-quality products reach customers fresh from the factory. To address this, SAP helped Everest Spices deploy an intelligent ERP solution to support integrated processes and provide real-time insights across the company.

Manufacturers use simulation in product development and compliance

New use cases have proven that by investing in simulation software, manufacturers can identify and solve issues in advance – a US$2.6 billion in 2025 noted ABI Research.

Human-centric culture powers innovation at RCBC

Lito Villanueva, executive vice president and chief innovation & inclusion officer with RCBC talks about the strategies taken by RCBC to create products and programmes that engaged its evolving customers.

FutureCIO QuickTakes: What DevOps will not be in 2020

Mike Kaczmarski, IBM Fellow and CTO for IBM Management and Platform, says DevOps toolchains will be right into application development tools so that out-of-the-box.

Blockchain smart contract can improve data quality but gotcha persists

Gartner predicts that by 2023, organizations using blockchain smart contracts will increase overall data quality by 50% but reduce data availability by 30%

Forrester: Total Economic Impact of Anaplan

Anaplan commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realise by deploying Anaplan’s enterprise planning platform. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of an Anaplan investment on their organizations.

Tata Steel connects sales to supply chain for one streamlined, user-friendly system

Tata Steel Europe (TSE) knew they wanted to connect supply chain processes to the rest of the business—and that required a true platform. “The deciding factor was the robust nature of Anaplan’s platform. It is not just a planning solution for supply chain planning experts,” said Ardy Duwel, Head of Commercial Projects Office at TSE.

Achieving value-based decision-making in supply chain management

The modern supply chain is fast-paced, dynamic, and changes by the minute—supply chain leaders can’t make good decisions in a data vacuum. To excel in today’s environment, leaders must make timely, value-based decisions, responding quickly to shifts in demand and customer needs. When value is king, margins are optimized and profit is maximised.

FutureCIO QuickTakes: CX sustainability to come from AX

Customer experience will depend on how applications are designed, built and distributed. Consumption will depend on user experience.

69% of what managers do today will be taken over by robots

AI and automation will allow rank and file staff to extend their degree of responsibility and influence, without taking on management tasks, and without the need for a manager’s oversight.

Data-driven factories to drive industrial software purchases

“Data underpins activities such as onboarding raw materials, optimizing the production line, organizing the facility, and even to understand clients and the final customer,” said Michael Larner, principal analyst at ABI Research.

Vulnerabilities to always follow digital innovation

“Predicting the future is always difficult but the foreseeable future will have plenty of work. I think the world needs to catch up. The world today is about at least 10 years behind in terms of security technologies.” Gil Schwed, founder and CEO, Check Point Software Technologies.

LG, Microsoft working together to accelerate B2B innovation

LG powers automotive Infotainment and building management systems with Microsoft Azure cloud and AI technologies.

5 trends that will shape IT and networks in 2020

5G, the “edge”, industry apps, malware and clouds: these are the movements that network managers need to know to stay ahead of industry developments

2020 will be the breakout year for intelligent automation, predicts Automation Anywhere

Five Robotic Process Automation (RPA) developments are expected to impact Asia in 2020, including the potential elimination of paper, rise of hiring for RPA skills, and more.

Hacker defence tactics: Best practices for secure app development

Apps are a favourite “attack surfaces” of hackers looking to get inside your device or your system.

IDC outlines trends in digital transformation of retail

In this New Retail, IDC says new technology, new value, and a new ecosystem will represent the future of a digitally transformed retail sector.

Critical issues to know about DevOps

DevOps is about using enough automation in the development-build process so that the developers can release an application into production at any time.

Patterns, practices to help Asian businesses integrate security into their software delivery cycle

Latest DevOps research provides guidance on how companies can improve security posture while releasing software, faster.

Best practices to help Asian businesses integrate security into their software delivery cycle

Latest DevOps research provides guidance on how companies can improve security posture while releasing software, faster.

Discover which type of analytics is right for you

Data analytics can help your business gain a competitive advantage, make better decisions faster, and cut costs with more efficient operations. But only if you understand which type of analytics initiative best meets your biggest business challenges.

Challenges and opportunities of a cloud-native strategy

We want to be able to leverage data in the cloud the same way we have been doing it on-premise. We want to be able to move between clouds. We don’t know which cloud is the right cloud for us for the long-term.

New features of Snow Software enable enterprises to optimize their Oracle deployments

New features of Snow Software enable enterprises to optimize their Oracle deployments as more Oracle licenses move to the cloud. 

Focus on customer experience driving supply chain innovation

Customer experience will overtake price and product as the number-one brand differentiator in the next five years.

How Does a Financial Services Firm Give Mobile Customers a Seamless Experience They Can Bank On?

Discover how close to a million VPBank customers enjoy digital banking and a smooth user experience with SAP Omnichannel Banking.

Five new tech with high transformation impact – go get them

 The latest Gartner hype cycle lists Sensing & Motion, Augmented Human, Postclassical Compute and Comms, Digital Ecosystems, and Advanced AI & Analytics as tech to watch in 2019

How Can a Consolidated IT Platform Provide a Springboard for International Growth?

Find out how Thailand-based Thai Wah Public Company Limited, deployed SAP S/4HANA and streamlined operations, standardized processes, increased visibility, and established a firm foundation for future growth.

DeepBlue Technology, NUS collaborate to power computer vision with AI

The research and development team at DeepBlue Technology will work with computer scientists at NUS on two initial projects in the area of computer vision.

How Zalora keeps pace with double-digit growth

Find out how SAP helps Zalora keep pace in meeting customer demands as the company undergoes rapid growth in the region.

ServiceNow launches mobile apps for everyday work across the enterprise

ServiceNow announces the launch of native mobile experiences for everyday work across the enterprise.

Many businesses still rely on unsupported or near end-of-life OS

Many consumers and businesses still rely on unsupported or near end-of-life operating systems (OS), according to Kaspersky research.

Puppet eliminates manual work from vulnerability management

Puppet has announced its first vulnerability remediation solution, Puppet Remediate.

VMware platform to help businesses empower employees to be more productive

VMware’s innovations to its VMware Workspace ONE digital workspace platform help organizations engage employees from the moment they sign their offer letter.

Accelerating digital transformation with multi-cloud

Cloud solutions melded with disruptive and emerging technologies – like blockchain, AI, IoT, big data and predictive analytics – can revolutionise businesses and industries.

MDM – the unspoken strategy behind DX

TIBCO’s vice president of Product and Engineering, Pierre Bonnet, believes that MDM should be a business-led programme that is essentially the clearinghouse to guarantee that the most important data is clean and of the highest quality. 

PRACtical view of emerging risk management technologies

Gartner’s “Hype Cycle for Risk Management, 2019” report was published almost a month ago and reader response has been overwhelmingly positive. In this year’s report, we highlight the need for a “PRACtical” view of risk management technologies to fuel digital business growth. Hype Cycle for Risk Management, 2019 Source: Gartner Entering 2019, CEOs began to […]

Gartner: a majority of organisations blind to third-party risks

With an increasing number of third parties performing new-in-kind and noncore services for organisations, material risks cannot always be identified prior to the start of a business relationship. Modern risk management must account for ongoing changes in third-party relationships and mitigate risks in an iterative way — that is, on a continual basis, rather than […]

IDC: China-US trade war no impact to commercial ICT investments

Despite the growing tension between the US and China, businesses around the world will keep investing in ICT until 2023.

Driving blockchain investments 5 years forward

New IDC spending guide sees strong growth in blockchain solutions leading to $15.9 billion market in 2023

Making money with data

Understandably there is more than one way to skin a cat, in this case, to monetize data.

Tim Faith: What the human body teaches us about ERP

I have enjoyed team sports and individual sports pretty much my entire life.  I find that the human body is capable of amazing achievements, whether in pursuit of team titles, Olympic glory, local bragging rights, or simply being “better than I was as a 20 year old”. I’m writing this en route to present at […]

HSBC should fear the rise of virtual banks

HSBC would be wise to invest more in developing mobile banking services and consider establishing partnerships with fintechs who can help the banking giant strengthen its digital offerings.

Dangers of operational open source

Most companies aren’t so sophisticated in their use of open source, which creates operational risk. 

What banks need to know about Open Banking

In the IDC Financial Insights report, Regulatory Guidelines for Open Banking: Asia/Pacific Markets and their Varying Paths to Open Banking, Michael Araneta (photo right), assistant vice president for IDC Financial Insights, states, “Banks should initiate Open Banking strategies, even without the strong regulatory push seen in Europe. Success in the digital era will be in generating […]

Cyber criminals love data privacy

We live in a connected world where it is almost difficult to avoid using the Internet for personal or for work or as part of business. Unfortunately, where there is money to be made, criminal elements are not far behind. In 2018, cybercrime saw cryptojacking overtaking ransomware as the most popular cybercrime type. These days […]

HK trade finance gets blockchain

Banks are reluctant to adopt blockchain because they don’t want to share data with others.

Blockchains are not secure today

PoCs, pilots and the scaled-down application running via sandboxes will continue to be the norm, until such time as when the blockchain technology is sufficiently mature, or financial institutions are confident the risks are manageable.

Automation future trends

A global survey of bank CEOs by KPMG highlights a commitment by senior to pursue innovation – with two-thirds saying technological disruption is an opportunity. Seventy percent acknowledged plans to increase investment into their digital infrastructure, emerging technologies, and product and service innovations. “Eighty-one percent told us they plan to increase investment into data and analytics (D&A) […]

Making banking human again

When was the last time you went to a bank and was greeted with a warm and sincere ‘welcome back’? At one point in my career when I used to frequent a hotel in the Philippines, the staff have become so accustomed to me that they knew me by name and would greet me just […]

Internet of Medical Things to power home healthcare industry

The perceptible shift from reactive healthcare to proactive patient care is a direct result of the technological advances in sensor technologies and Internet of Medical Things (IoMT). Intelligent sensors are hastening the creation of a fully connected ecosystem, opening up the possibility of remote or home healthcare becoming a mainstream healthcare model. Devices such as […]

IoT to drive $35 billion of new revenues for operators

There are still high levels of dissatisfaction with regard to issues such as time taken to answer complaint calls. Furthermore, as operators seek to diversify and offer new services they will, in turn, need to ensure that their CRM services are robust enough to cope with the inevitable array of queries these will provoke.

ABI Research: Automation to drive demand for access control

Smart cards have become synonymous with the access control market, continuing to be used across a variety of end markets including, healthcare, warehousing and storage, education, lodging, and mercantile and office spaces.