The CXOCIETY roundtable “Architecting a Scalable Trust Strategy” revealed interest on zero trust strategy but barriers remain as revealed by
Service organizations can gain insights from customer motivations, impressions and experiences using a VoC strategy focused on cx
With vendors infusing AI into existing software products, the overall market size will grow to $37 billion by 2025, down
While media, vendors and some analysts may be hyping these, ABI Research analysts are saying “not gonna happen” with several
AFFINBANK builds deeper customer relationships, lowers operational costs, improves telesales capabilities and reduces average call abandonment rate using Genesys customer
2021 Audit Plan Hot Spots Report highlights how COVID-19 has dramatically accelerated digital risk
The demand to complete projects within budget and on time has propelled construction companies to leverage AR and VR technologies
Application modernization is nothing new. Its been happening for years but COVID-19 is accelerating as a pace no one expected
Adopting an event-driven architecture has enabled XL Axiata to ingest all transaction data around its data offerings and distribute it
Business leaders around the region are now focused on their Return to Growth investments and Next Normal operating or business
If there are two words to describe the state of transformation in 2021, they are change and flexibility. Achieving these
FS industry now recognizes that cloud-based solutions can help them safely and securely accelerate their digital transformation initiatives while focusing
