COVID-19 has sparked rapid transformation across the entire financial services (FS) sector.
“Current market conditions and the impact of COVID-19 have compelled financial institutions to accelerate cloud adoption to take advantage of significant costs savings, enhanced reliability and proven scalability”, said Niall Twomey, chief technology officer, Fenergo.
He claims that the FS industry now recognizes that cloud-based solutions can help them safely and securely accelerate their digital transformation initiatives while focusing on their core business.
He says this is evidenced by the uptake of Fenergo’s Fen-Cloud service ion 2020.
Michelle Calcutt, head of Client Experience at Aviva Investors, said: “Developing our offering of digital tools in order to improve overall client experience (CX) is an area that we have placed great emphasis on over recent years.”
Fen-Cloud is a cloud-based solution powered by AWS that delivers frictionless, end-to-end customer journeys and client lifecycle management (CLM) on a single platform.
The platform enables financial institutions to automate and streamline multiple processes, from initial client onboarding to Know Your Customer (KYC), regulatory compliance and ongoing client and account maintenance – all in an easy-access and seamless cloud-based environment. Clients also have the option to deploy Fenergo’s CLM platform to their own cloud, maintaining full control of their environment.