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Customer experience at 5G cross-roads

Allan Tan by Allan Tan
April 2, 2020
Photo by JESHOOTS.com from Pexels

Photo by JESHOOTS.com from Pexels

5G is almost here. I say ‘almost’ because we have yet to see broad deployment by major mobile operators across Asia – either at the consumer-retail level or enterprise. Yes, lots of PR wins by smartphone makers touting their next generation smartphones bearing the 5G standard. Similarly, network equipment vendors are giving themselves praises for launching new equipment or signing more MOUs with carriers. Sure, AT&T president Kevin Petersen blamed the limitations of physical manpower and community logistics for the slow rollout of gig-speed mobile networks. But beyond excuses by operators or how fast or slow they are at launching [...]

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Related:  Chinese operators accelerating pace of 5G core deployments
Tags: 5GArtificial IntelligenceCustomer experienceForresterOpenSignalZendesk
Allan Tan

Allan Tan

Allan is Group Editor-in-Chief for CXOCIETY writing for FutureIoT, FutureCIO and FutureCFO. He supports content marketing engagements for CXOCIETY clients, as well as moderates senior-level discussions and speaks at events. Previous Roles He served as Group Editor-in-Chief for Questex Asia concurrent to the Regional Content and Strategy Director role. He was the Director of Technology Practice at Hill+Knowlton in Hong Kong and Director of Client Services at EBA Communications. He also served as Marketing Director for Asia at Hitachi Data Systems and served as Country Sales Manager for HDS’ Philippines. Other sales roles include Encore Computer and First International Computer. He was a Senior Industry Analyst at Dataquest (Gartner Group) covering IT Professional Services for Asia-Pacific. He moved to Hong Kong as a Network Specialist and later MIS Manager at Imagineering/Tech Pacific. He holds a Bachelor of Science in Electronics and Communications Engineering degree and is a certified PICK programmer.

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