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FutureCIO QuickTakes: CX sustainability to come from AX

Allan Tan by Allan Tan
January 30, 2020

Going into 2020, customer experience remains one of several goals for many organisations. So too are multi-cloud and mobile engagement. But all these priorities will be mute if IT and business ignore things like application performance across and within multiple environments – on-prem, private cloud, hybrid cloud and multi-cloud.

Application experience (AX) is about ensuring that applications work, and more importantly, do not hamper employees in the performance of their jobs, which translates to customer experience.

Watch the video.

Click here for the full article: FutureTrends: UX experience depends on AXClick here to subscribe to FutureCIO QuickTakes

Related:  Core banking systems will move to the cloud someday
Tags: application experiencecontent delivery networkKempload balancers
Allan Tan

Allan Tan

Allan is Group Editor-in-Chief for CXOCIETY writing for FutureIoT, FutureCIO and FutureCFO. He supports content marketing engagements for CXOCIETY clients, as well as moderates and speaks at events. He served as Group Editor-in-Chief for Questex Asia concurrent to the Regional Content and Strategy Director role. He was the Director of Technology Practice at Hilll+Knowlton in Hong Kong and Director of Client Services at EBA Communications. He also served as Marketing Director for Asia at Hitachi Data Systems and served as Country Sales Manager for HDS’ Philippine. Other sales roles include Encore Computer and First International Computer. He was a senior industry analyst at Dataquest (Gartner Group) covering IT Professional Services for Asia-Pacific. He moved to Hong Kong as a network specialist and later Head of IT at Imagineering/Tech Pacific. He holds a Bachelor of Science in Electronics and Communications Engineering degree and is a certified PICK programmer.

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