Going into 2020, customer experience remains one of several goals for many organisations. So too are multi-cloud and mobile engagement. But all these priorities will be mute if IT and business ignore things like application performance across and within multiple environments – on-prem, private cloud, hybrid cloud and multi-cloud.
Application experience (AX) is about ensuring that applications work, and more importantly, do not hamper employees in the performance of their jobs, which translates to customer experience.
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