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Home Management Leadership

FutureCIO QuickTakes: Measuring the success of RPA

Allan Tan by Allan Tan
March 31, 2020

Robotic Process Automation (RPA) promises to transform the cost, efficiency and quality of executing many of processes that businesses rely on people to perform. The EY report, Get ready for robots, cited observations of what 30 to 50% failure rates in RPA deployment.

But with the hype surrounding RPA and its benefits continue, it is also important to have quantifiable metrics or KPIs from which to benchmark an RPA project, possible at different stages of implementation.

Nolan Greene, senior product marketing manager, Robotic Automation and Workforce Intelligence at Pegasystems, warns: “In our experience, we’ve found that few enterprises get automation to scale and many regret wasting 1 to 2 years, or even more, attempting to realize the big ROIs promised by RPA vendors. Pega’s survey found that only 39% of RPA bots are deployed on schedule.”

Automation has become a key element of many digital transformation initiatives. Any delay in RPA deployment can delay broader transformation efforts, even further diminishing the anticipated returns.

FutureCIO spoke to Vinayak Mohan, associate director, Cognitive Automation and AI, KPMG China, for his view on how CIOs should approach measuring the return of any RPA project.

Watch the video to hear more of what he has to say about RPA projects done the right way.

Click here for the full article: Orchestrating a successful RPA journey

Click here to subscribe to FutureCIO QuickTakes

Related:  5G prompts APAC orgs to rethink current approaches to managing cybersecurity risks
Tags: EYKPMGPegasystemsRobotic Process Automation (RPA)RPA
Allan Tan

Allan Tan

Allan is Group Editor-in-Chief for CXOCIETY writing for FutureIoT, FutureCIO and FutureCFO. He supports content marketing engagements for CXOCIETY clients, as well as moderates senior-level discussions and speaks at events. Previous Roles He served as Group Editor-in-Chief for Questex Asia concurrent to the Regional Content and Strategy Director role. He was the Director of Technology Practice at Hill+Knowlton in Hong Kong and Director of Client Services at EBA Communications. He also served as Marketing Director for Asia at Hitachi Data Systems and served as Country Sales Manager for HDS’ Philippines. Other sales roles include Encore Computer and First International Computer. He was a Senior Industry Analyst at Dataquest (Gartner Group) covering IT Professional Services for Asia-Pacific. He moved to Hong Kong as a Network Specialist and later MIS Manager at Imagineering/Tech Pacific. He holds a Bachelor of Science in Electronics and Communications Engineering degree and is a certified PICK programmer.

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