Duck Creek has introduced Duck Creek Agentic First Notice of Loss (FNOL), an AI-powered solution that aims to revolutionise claims intake.
“First notice of loss sets the trajectory for the entire claims experience,” said Jose Lazares, chief product officer at Duck Creek. “With Agentic FNOL, insurers can replace fragmented, manual intake processes with an intelligent experience that captures the right information, verifies coverage, identifies potential issues early, and moves each claim to the right next step. This gives claims teams greater capacity to focus on the decisions and customer interactions where their expertise has the greatest impact.”
Agentic FNOL
Built on the Duck Creek Agentic AI Platform, and developed in collaboration with Google Cloud and powered by Gemini models, Agentic FNOL supports critical intake capabilities, including:
- Policy and coverage verification to help ensure claims are accurately associated with the appropriate policy and coverage information
- Conversational claims intake across digital, voice-to-text, and mobile channels
- Data capture and validation that improves submission quality and completeness at first contact
- Intelligent triage and routing to direct claims efficiently based on carrier-defined workflows
- Early fraud and anomaly detection to help identify potential concerns during intake
- Real-time integration with claims data and workflows to support faster, more informed handling
Agentic FNOL is part of Duck Creek’s growing portfolio of agentic applications, including Agentic Underwriting and Agentic Product Configurator.
“For years, adjusters have begun work on claims that are incomplete, unverified, and missing critical context, creating manual follow-up that adds cost and delays a claimant’s path to resolution,” said Ella Jurotte, senior director, Product Management at Duck Creek. “With Agentic FNOL, enrichment begins the moment a loss is reported. By the time an adjuster opens the file, coverage has been verified, anomaly signals have been assessed, and the claim has been routed to the right next step. It gives adjusters more time to focus on informed decisions and meaningful claimant interactions, while delivering a faster, more consistent experience from the first notice of loss.”
