IBS Software unveils a new generation of AI-powered virtual agents designed to transform air cargo operations, bringing intelligence, speed, and foresight to the iCargo platform workflows.
“These AI agents act as copilots, empowering cargo teams to recover revenue faster, respond to disruptions instantly, and deliver personalised customer experiences at scale. This is about transforming operations from reactive to predictive,” Radhesh Menon, head of Cargo & Logistics Solutions at IBS Software, said.
Agentic AI suite
The Agentic AI suite aims to support key business functions, including Revenue Management, Customer Service, Mail Management, and Sales, through intelligent, conversational agents embedded across the iCargo platform. The agents can predict, recommend, and explain in natural language, providing users with contextual insights and real-time recommendations.
George Varghese, head of the Data & AI Centre of Excellence at IBS Software, said: “We are empowering our customers by uniting iCargo’s robustness as a trusted system of record and its maturity as a platform with the agility of agents to drive outcomes across their networks. With explainable AI built into the core, we ensure trust and transparency while delivering enterprise-grade intelligence at scale—making our customers future-ready in the agent economy.”
