A new research report, “Applying Generative AI to IT Operations,” by Enterprise Management Associates (EMA), reveals that 93% of IT professionals who are successfully applying consumer-facing, general-purpose generative Artificial Intelligence (genAI) tools to IT operations tasks believe it is at least somewhat important for their IT vendors to offer genAI capabilities.
It was also found that most IT professionals use general-purpose tools like ChatGPT and genAI capabilities from their IT vendors.
“When IT leaders started telling EMA more than a year ago that their personnel were using premium ChatGPT subscriptions to create device configs and automation scripts, we knew the industry was on the verge of a revolution,” Shamus McGillicuddy, vice president of research covering network management at EMA and research report author, said.
Challenges and benefits
The research also found that the top challenges with applying genAI to IT operations are validating the quality of AI outputs, managing data quality, and integrating AI into tools and processes. Further, the two biggest potential benefits of applying genAI to IT management tasks are optimising IT service performance and improving IT alignment with the business.
With the emergence of ChatGPT from OpenAI, a technology that can produce new content in response to user prompts, interest in AI has increased recently. This has caused competing platforms to follow suit and leverage large language models (LLM) to power generative AI.
