Singapore business leaders are close to achieving digital maturity but still feel that there is a need to strengthen strategic planning at the organisation level, to reap the full benefits of digital transformation.
According to a ServiceNow poll, 76% of participating CIOs in Singapore strongly believe in the value of digitised workflows in order to foster better collaboration and communication across various business functions (91%), and in improving overall organisational productivity (80%) and efficiency (76%).
Respondents also cited that different business functions within their organisations had developed separate processes to digitising workflows because of a lack of strategic planning at a higher level with only half (50%) of CIOs believing that their own organisations have successfully integrated technology across business functions for greater productivity.
Top limitations cited in adopting these new technological practices include use of inadequate technology (48% compared to a 41% global average), a shortage of skills (46%, same as global average) and ineffective collaboration among departments (46% compared to 37% global average).
“Companies which streamline digital workflows across the enterprise have proven to be more operationally efficient, resulting in greater success when attracting and retaining talent. Identifying the right processes for integration is essential in equipping employees with the right tools to continuously improve their work. CIOs need to ensure that digital culture starts from the top level and resonates down through the entire workforce,” said Mitch Young, svp and gm, APJ, ServiceNow.