Minor Hotels has partnered with Oracle Cloud to advance digital transformation and enhance guest and associate experiences.
“At Minor Hotels, digital transformation is about far more than modernising systems. It is about building a connected commercial ecosystem that unifies our brands, our data and every guest interaction across the journey,” said Ian Di Tullio, chief commercial officer, Minor Hotels.
“Oracle OPERA Cloud provides an important foundation for that vision, enabling us to accelerate innovation, strengthen personalisation, and create more seamless experiences for both our guests and our teams,” he added.
Accelerating digital transformation
Minor Hotels has successfully rolled out Oracle OPERA Cloud across 106 of its hotels, resorts, and branded residences in 59 countries and added Oracle OPERA Cloud Central to enhance its central reservation and distribution capabilities.
Transitioning to a cloud-native platform established the centralised and flexible cloud technology foundation required.
With a modular, open architecture, the hotel chain can better scale innovation while maintaining a consistent core technology framework, as it rapidly expands across Asia Pacific, the Middle East, Africa, and Australasia.
“In today’s hospitality landscape, integration is critical,” said Thiru Tholtan, vice president – solutions, Hotel Technology, Minor Hotels. “OHIP gives us the flexibility to innovate quickly, from developing our own paperless check-in solutions to integrating best-in-class third-party services. It creates a truly connected platform that evolves with our needs.”
“Digital is the backbone of modern hospitality,” said Laura Calin, senior vice president, Oracle Consumer Industries. “With OPERA Cloud, Minor Hotels can move beyond fragmented systems to unify data and workflows, personalise guest experiences, and adapt as expectations evolve, helping to reduce friction so its teams can focus on the human connections that define great hospitality.”
