Most organisations (72%) say process-related challenges have caused AI initiatives to fail, at an average cost of $1.55 million per business, according to new research from Camunda.
“The bottom line is that processes designed before the AI era cannot support the technology effectively without being re-engineered, no matter how much is spent on agents and models,” Kurt Petersen, SVP Customer Success at Camunda.
Handling process-related challenges
The report by Sapio Research, titled The AI Process Gap, highlights that businesses are trying to integrate AI into business processes that weren’t built in the AI era.
Moreover, the report reveals that 40% of organisations have suffered an AI-related complianceor governance issue in the past 12 months. Process-related issues contributed to the vast majority (84%).
“Employees aren’t rejecting AI, but they are rarely fully involved in decisions about how it will be used in their work. This can leave employees being pushed to use tools that don’t help them, creating a culture where AI is adopted to satisfy a corporate mandate rather than help employees do more of what actually matters,ā said Petersen.
The bottom line is that processes designed before the AI era cannot support the technology effectively without being re-engineered, no matter how much is spent on agents and models,” he added.
