Sendbird announced the general availability of Salesforce Connector which has a host of new features, including the Sendbird SmartAssistant, a customizable, no-code generative AI chatbot to integrate into companies' support workflows.
Salesforce Connector offers superior chat features like rich media attachments, image moderation, webhooks, and an end-user experience that can be customized to meet the unique requirements of organisations.
Whether it's addressing frequently asked questions or resolving product issues, the added feature, SmartAssistant, provides high-quality responses to support inquiries and ensures helpful and human-like responses throughout the customer support journey. Without OpenAI credentials, users can now easily create AI knowledge chatbots. As a result, customers' needs can be quickly met by personalized, human-like chatbot conversations, increasing agent effectiveness.
"Salesforce Connector changes the game for customer support," said Sendbird CEO and Co-founder John S. Kim. "Agents have all the tools and answers they need right at their fingertips to solve even the most complex problems with ease. And with SmartAssistant, agents can help more customers than ever before with new levels of personalization and efficiency."